Customer Support Advisor

1 month ago


Manchester, United Kingdom Mitie Full time

Customer Support Advisor
***:
**Job Overview**:

- Regular contact with the service desk (call handling team)
- Liaise with the regional administrators for engineers' attendance in line with the contract SLA's.
- Raise purchase orders for our sub-contractors to attend to works.
- Arrange attendance with the sub-contractors in line with the contract SLA's
- Obtain Risk and Method Statements for works where necessary.
- Building and developing relationships with regional planners and operations teams including weekly chases of open jobs.
- Upload correspondence i.e work sheets, certificates, quotes onto the database.
- Provide excellent customer service to meet the expectations and requirements of both internal and external clients.
- Carry out regular checks on job status and close down where required.
- Ensure planned maintenance tasks are scheduled and completed within the contract SLA's
- Creating Work Orders from client system onto Mitie systems

**Main Duties**
- Regular contact with the service desk (call handling team)
- Liaise with the regional administrators for engineers' attendance in line with the contract SLA's.
- Raise purchase orders for our sub-contractors to attend to works.
- Arrange attendance with the sub-contractors in line with the contract SLA's
- Obtain Risk and Method Statements for works where necessary.
- Building and developing relationships with regional planners and operations teams including weekly chases of open jobs.
- Upload correspondence i.e work sheets, certificates, quotes onto the database.
- Provide excellent customer service to meet the expectations and requirements of both internal and external clients.
- Carry out regular checks on job status and close down where required.
- Ensure planned maintenance tasks are scheduled and completed within the contract SLA's
- Creating Work Orders from client system onto Mitie systems

**What we are looking for**:

- Good organisation and administration skills
- Accuracy and attention to detail
- Excellent communication/interpersonal skills
- Ability to liaise at all levels using tact and diplomacy
- Enthusiastic with positive “can do” approach
- Work well during times of pressure
- Calm nature - even temperament
- A knowledge of the hard services and Facilities Management sectors is desirable but not essential
- High level of motivation
- Excellent organisational and planning skills
- Problem Solver



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