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Clinical Administrator
4 months ago
We currently have a vacancy for a Clinical Administrator within our Community Paediatrics Admin Team at Cross Street Clinic, Burton on Trent.
This key role will be to provide a comprehensive admin support to the Community Paediatrics Team. Your main duties will include answering and directing phone calls, audio typing of confidential clinic letters, booking Paediatrician and Nurse clinics, coordinating meetings and appointments, opening and scanning post, processing referrals, using IT systems (i.e. Rio) and dealing with general enquiries. You should have relevant experience in these areas.
You will need to be self-motivated, able to manage your working time effectively and have excellent communication skills. You will also have a good level of education (including English and Maths) and RSA level III typing qualification or equivalent experience.
For more information about the post, please contact Jan Miller on 07971 360162.
Children’s services in Midlands Partnership NHS Foundation Trust are committed to using evidence from Outcome Measures and Feedback Tools to support our efforts to help children and young people fulfil their potential. You will have a responsibility to support and promote the use of such measures.
“Asking for feedback helps us reach goals together”
The Clinical Administrator will provide a confidential and efficient secretarial and administrative support to the Community Paediatric team, providing reception cover when required. Be able to maintain electronic diaries for clinical and non-clinical activities including the arrangement of appointments and clinics for clinicians, as required. Ensure patient personal details are constantly updated and accurate and that patient records are tracked in accordance with Trust requirements. The post holder will be expected to be able to prioritise work and meet deadlines in order to fulfil the requirements of the post. Excellent interpersonal and communication skills are essential with an ability to deal with highly sensitive and challenging situations, communicating to both internal and external service users.
Midlands Partnership NHS Foundation Trust (MPFT) is an award winning organisation with over 9000 employees. We are one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.
The Community Paediatrics Service consists of Community Paediatricians, nursing staff and a nursery nurse team, all of whom are supported by a centralised administration team. The service works with parents / carers and other health professionals, and providers of care to deliver medical assessment, investigation and management for children and young people within the South of Staffordshire. Children under the care of the service present with a range of conditions requiring community medical support. In addition the service also delivers Child Protection Medical Assessments, Initial Health Assessments as part of the delivery of care to Looked after Children and provides Adult Health assessments for the Adoption process.
We are passionate about providing an outstanding joined up care for our service users and their families and are always looking at ways to develop and improve the service. As a member of the Community Paediatric team you will working closely with the Community Paediatricians and the team of Specialists Nurses as well as the wider multi-disciplinary team to provide outstanding care and interventions to support the child and their family.
The post holder will be competent and proficient in delivering the requirements of the role working as part of a multi-disciplinary team with children and young people within the Community Paediatrics Service. They will be able to demonstrate the Trust’s Values and Behaviour Framework at all times. The post holder may be required to work in a variety of settings. The post holder will provide an efficient administrative support to the team, whilst also supporting the clinical team within the clinic setting.
- Provide a confidential administration support as required including minute taking, organising meetings, collating and maintaining data basis.
- Maintain an effective office support system including filing, photocopying, faxing, scanning and reception duties on behalf of the Paediatric Clinicians.
- To provide clinic support to medical and nursing staff through clinic set up and ensuring infection control measures are completed throughout the clinic.
- To collate and analyse data relevant to service need which may include Was Not Brought (Did Not Attend) rates, referral rates, training compliance
- Undertake height and weight measurements and document within the patient records
- Greet and escort service users to the appropriate clinician
- Support the clinician with the completion of demographic information on forms as
- Keep a record of requested investigations and chase result
