Call Centre Representative

2 weeks ago


Manchester, United Kingdom PLOOMS LTD Full time

Join our team as a Call Center Representative, where you will play a vital role in delivering exceptional customer service through phone interactions. We are looking for a dedicated individual with excellent communication skills and a passion for assisting customers in a fast-paced environment.

**Duties**:

- Handle inbound and outbound calls professionally, addressing customer inquiries, resolving issues promptly, and ensuring customer satisfaction.
- Utilize effective communication techniques to upsell products or services based on customer needs.
- Maintain phone etiquette standards to deliver courteous and efficient service to all callers.
- Analyze customer information and perform data entry accurately into the system.

**Requirements**:

- Strong communication skills to engage with customers from diverse backgrounds.
- Phone etiquette expertise for providing professional and friendly service over the phone.
- Experience in upselling is a plus, showcasing your ability to recommend additional products effectively.

Pay: From £24,653.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time
- Transport links

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 07/07/2024



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