Trade Counter Supervisor
6 days ago
**Trade Counter Supervisor**
**Marston Green**
**£24,000**
**The Company**
A global leader in the innovation, design, manufacturing and distribution of Tile, Kitchen, and Bath products. They were founded over 40 years ago and since then have had incredible growth and today their global presence extends to over 140 countries throughmore than 400 company owned showrooms, distribution centres and an extensive network of independent distributors and retailers.
**Why Would I Want to Work Here?**
This is an international company looking for someone to join their team for carer progression. Full training is provided. Working hours are Monday to Friday 8.30 - 5.30. 20 days holiday plus bank holidays, along with end of year performance bonus and staffdiscount.
**The Essence of The Role**
This company is looking for a trade counter supervisor dealing with customers face to face within the retail sector. With full support from the warehouse manager and the operations manager, this role is for someone who wishes to grow and develop their career
**Scope of the Trade Counter Supervisor**
- Greeting customers as they enter the shop
- Implement a commercial/sales atmosphere to the counter and drive a transition from full time counter to small shop outlet
- Come up with product promotion initiatives for the walking trade
- Liaise with Warehouse Stock Admin to promote slow moving lines/ clearance
- Ensuring goods returned are in returnable condition and refuse returns if not
- Ensuring doors are opened/locked at appropriate times
- Ensure all collections are signed, scanned, and uploaded on SAP
- Supporting Business Operations to update price lists regularly
- Organising stock replenishment with Purchasing
- Arranging deposits/payment for orders when needed
- Liaising with Customer Service to process goods return upon arrival
- Assisting Customers with Stock queries in store or over the phone
- Liaise with Warehouse picking team for deliveries / collections to ensure orders are ready for collection in advance and customer experience is positive
- Drive shop reviews online
- Constant revision / upkeep of stock to ensure general stock takes are to the best standard
- Data collation for analysis of activity
**Prerequisites**
- A good level of verbal, written and numerical literacy
- Smart, professional appearance
- Clear sales drive
- Customer Service orientated
- Computer skills
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