Support Officer

3 weeks ago


London, United Kingdom HM Prison & Probation Service Full time

**Details**:
**Reference number**:

- 267194**Salary**:

- £32,791**Job grade**:

- Executive Officer- HMPPS Band 4**Contract type**:

- Permanent**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This position is based at 102 Petty France London, SW1H 9AJAbout the job

**Job summary**:

- Please refer to Job Description**Job description**:
**Overview of the job**

The job holder will be required to provide administrative support and assistance to staff members within their Directorate. Providing a professional and efficient service.

**Summary**

The jobholder will be responsible for carrying out administrative processes, maintaining systems and will act as first point of contact for all HMPPS, MOJ and wider criminal justice stakeholder enquiries arriving into their team, via functional mailboxes, telephone or mail

They will have no direct line management responsibilities but will have regular contact, in an administrative capacity, with internal and external stakeholders including at a Senior level. They will be relied upon to act at all times with professionalism and discretion and in a way that reinforces and enhances the positive reputation of HMPPS.

The post holder also undertakes a variety of specific activities and duties, for which they are held personally accountable, commensurate with their grade.

**Responsibilities, Activities & Duties**

The job holder will be required to carry out the following responsibilities, activities and duties:

- To provide secretariat support to meetings, including all preparation of work, taking minutes/notes.
- Assist with the management of local activities for example business continuity, use of government procurement card, sickness absence management. Assist with the collation of data and other management information requirements.
- Co-ordinate/draft responses to information requests under Freedom of Information and Data Protection Acts and / or Parliamentary Questions.
- Support and advise staff and management with queries and current personnel policies and procedures.
- To maintain administration databases to record and monitor information & produce monthly reports on these. Ensure that data entered into local and national systems is accurate and in accordance with agreed timescales
- To contribute to the review and development of systems, including procedures regarding the review of all specialist support systems and processes to identify and implement efficiency improvement measures, as required
- Assist the Budget holder with financial planning and maintenance of financial records
- Provide management with management information relating to the relevant area
- Act as first point of contact for relevant external stakeholders
- Monitor the functional mailboxes, action any issues and where needed log the request in the relevant folder/spreadsheet.

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

**Person specification**:

- Please refer to Job Description**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Making Effective Decisions
- Seeing the Big Picture
- Delivering at Pace
- Working Together
- Changing and Improving

**Benefits**:

- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual Leave
- Public Holidays
- Season Ticket Advance

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.- Feedback will only be provided if you attend an interview or assessment.**Security**:

- See our vetting charter.- People working with government assets must complete basic personnel security standard checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements**Working for the Civil Service**:

- The Civil Service Code sets out the standards of behaviour expecte



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