Admin & Helpdesk Support

1 month ago

Stafford, United Kingdom University Hospitals of North Midlands NHS Trust Full time

Role Summary

The primary role of this post is to provide admin/secretarial support for the department of Clinical Technology. The post holder will be expected to answer the department’s helpdesk recording detailed information from clinical and non-clinical users. This will involve liaising with other departments to support various processes and other activities in relation to the administration of medical device management. Such as raising purchase orders, invoicing and scanning of records, dealing with general enquiries, sending/receiving/sorting of deliveries, conducting data/stock audits and other activities in relation to the administration of medical device management.

Additionally the role includes providing support to the management of medical devices by means of assisting in our Medical Equipment Library, auditing of equipment around the site, relocation of equipment within UHNM, and other activities assisting and contributing to the management of medical equipment within the Trust as required by the department.

The post holder will be based at County Hospital and is expected to work flexibly at Royal Stoke University Hospital, or other UHNM locations when requested.
- Exchange written, electronic, and verbal information with other departments internal and external to the Trust and its service users including patients.
- Input alphanumerical data in databases and use Microsoft Office software packages.
- Support the department’s helpline, ensuring that calls are made, received and transferred according to procedures.
- Taking of and relaying messages accurately and in a timely manner.
- Communicate equipment related information to colleagues and non-technical staff.
- Manage their own work load in order to achieve objectives and targets while always having access to supervisory advice and guidance, sometimes remotely.
- Contribute to effective communication and working relationships within the Clinical Technology team.
- Assist in the planning and organisation of the equipment audit programme under the direction of the data quality officer.
- Have a range of movement dexterity and manipulation commensurate with the moving and handling of medical equipment.
- Enter clinical environments, wards and departments for the purpose of collecting and delivering medical devices to clinical staff.
- Contribute to the safe use of medical equipment managed by the department with particular emphasis on the equipment library.

About University Hospitals of North Midlands
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research. The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.

We are a specialist Major Trauma Centre for the North Midlands and North Wales. Happy staff make for happy patients, and with the help of both we have put together a wide range of development and support packages aimed at ensuring that everyone. The Trust has the opportunity to fulfil their potential and meet their aspirations as well as the tools to provide great care.

Our mission to provide the very best health care includes recruiting the best people. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.

**The post holder is expected to participate in**:

- A frequent requirement for light physical effort, occasionally moderate.
- Moving and handling medical equipment.
- Being responsible for coordinating staff and day to day activities within the equipment library.
- Ensuring that any departmental databases or information systems are updated in line with departmental procedures.
- Frequently carrying out a range of office duties with a requirement for sitting or standing for extended periods.
- Providing general non-clinical advice, information and guidance to service users.
- Occasionally travelling between Acute and Community locations.
- Attending other UHNM sites as requested for the start of their shift.
- Commenting on proposed changes to departmental policies, procedures.
- Proposing changes to working practice, where appropriate, in own area of work.
- Taking part in surveys e.g. staff attitude surveys as required.
- Undertaking both general and specific training within the organisation and elsewhere. This may involve travelling and residing away from home.

**The post holder will occasionally be**:

- Expected to produce reports from the equipment database.
- Required to maintain concentration where the work pattern is unpredictable.
- Required to switch between varying duties.
- Indirectly exposed to emotional and distressing circumstances.
- Exposed to unpleasa

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