Receptionist / Administrator

3 weeks ago


Leeds, United Kingdom Leeds and York Partnership NHS Foundation Trust Full time

The job holder will have regular telephone and face to face contact with service users and regular contact with other departments within the Trust and with other agencies. The job holder will deal with telephone and personal enquiries from members of the public, GPs and other healthcare professionals. Provide non-clinical information and advice to patients and relatives within the boundaries of the role. The job holder will take accurate messages for staff.

The job holder will participate in making appointments, arranging meetings (face to face and video conferencing) as required. The job holder will be involved in arranging appointments and booking of transport as and when required as requested by members of the medical and clinical teams, where appropriate and in line with Trust Policy. The job holder will be required to meet NHS standards for confidentiality and information sharing. The job holder will be expected to have knowledge of general office duties (electronic and manual filing systems, faxing, photocopying etc.).

The job holder will need to demonstrate attention to detail. The job holder will need to have good organisational skills and ability to work under pressure. The job holder will have the ability to accept direction from the Admin Manager who will plan and organise the workload, which will include simple, straightforward and occasionally slightly more complex tasks and to have the ability to prioritise work with direction from the Admin Manager. The job holder will demonstrate the ability to work within a team and to communicate effectively within that team.

The job holder will have the ability to make informed responses with regard to patient enquiries within the boundaries of the role. The job holder will demonstrate a positive attitude towards the implementation of new systems and new ways of working.



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