Customer Services Advisor

3 days ago


West Bromwich, United Kingdom Central Window Systems Full time

**ROLES AND RESPONSIBILITIES**

**Customer Services Advisors**

Purpose:
To assist with various customer services tasks. To support and liaise with other departments, employees, suppliers and customers to ensure clear and concise communication, and all tasks are completed in full and on time.

Main Duties:

- Reporting into the Customer Services Manager you will be required to undertake tasks in line with the needs of the business.
- Process orders received via various channels, in a timely manner.
- Raise any potential issues regarding any orders.
- Continuously engage with customers via various methods and ensure requests are processed accurately and efficiently.
- Answer all customer related queries and respond within agreed turn around period.
- Develop relationships with existing and new customers to provide an excellent customer experience.
- Liaise with suppliers and place orders for specific items, if and when requested.
- Ensure communication is relevant and concise and always answering queries in a professional & consistent manner.
- Be proactive in monitoring the progress of orders.
- Support and liaise with other departments, employees, suppliers and customers to ensure clear and concise communication, and all tasks are completed in full and on time.
- Cover for other team members when they are not there.
- Any other reasonable duties as and when required.
- Maintain a clean and safe working environment by ensuring housekeeping and health and safety standards are maintained.
- Ensure all paperwork (both hard copies and electronic copies) are filed and stored in the correct place.
- Complete any other reasonable additional duties as requested by management.

This is a role supports the whole customer services process, ensuring all tasks are completed to a high standard and efficiently.

Report to:

- Customer Services Manager

**Job Types**: Full-time, Permanent

**Salary**: £13,106.91-£23,780.43 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: Customer Services Advisor



  • West Bromwich, United Kingdom ROSE & YOUNG RECRUITMENT LTD Full time

    Customer Service Advisor West Bromwich £24,500 *This location is near a tram line. Serve as the first point of contact for customers seeking to obtain advice from the business. With the primary goal to resolve all customer queries and ensure that customers are satisfied with the company’s service or products. To provide a contact point for customer...


  • West Bromwich, United Kingdom CV-Library Full time

    Customer Service Advisor West Bromwich £24,500 *This location is near a tram line. Serve as the first point of contact for customers seeking to obtain advice from the business. With the primary goal to resolve all customer queries and ensure that customers are satisfied with the company’s service or products. To provide a contact point for...


  • West Bromwich, United Kingdom Central Window Systems Full time

    **ROLES AND RESPONSIBILITIES** **Customer Services Advisors** Purpose: To assist with various customer services tasks. To support and liaise with other departments, employees, suppliers and customers to ensure clear and concise communication, and all tasks are completed in full and on time. Main Duties: - Reporting into the Customer Services Manager you...


  • West Bromwich, United Kingdom ROSE & YOUNG RECRUITMENT LTD Full time

    Customer Service AdvisorWest Bromwich£24,500*This location is near a tram line.Serve as the first point of contact for customers seeking to obtain advice from the business. With the primary goal to resolve all customer queries and ensure that customers are satisfied with the company’s service or products.To provide a contact point for customer and...


  • West Bromwich, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps West Bromwich are currently recruiting for Customer Service Advisors to join our growing client based in West Bromwich. This role supports the Customer Service process and supports other departments and customers to ensure that tasks are completed on time. Duties will include (but are not limited to): - Processing orders in a...


  • West Drayton, United Kingdom Sheridan Ward Recruitment Services Full time

    **Customer Service Advisor** Sheridan Ward is excited to be recruiting for a well-established company based in Stockley Park, they are looking for a Customer Service Advisor to join their outgoing and friendly sales support team! This role is ideal for someone who as previously workedwith different customers and has good knowledge of processing orders They...


  • West Bromwich, United Kingdom Comton Group Full time

    **Customer Services Advisor/Order Processor** **Location: West Brom** **Salary: 24,000** My client based in West Brom has got an exciting opportunity for a Customer services advisor/Order processor to join a well-known company based within the manufacturing sector. **Responsibilities**: - Process orders received via various channels, in a timely...


  • West Bromwich, United Kingdom Advanced Logistics Recruitment Full time

    My client is a successful parts supplier to the Materials Handling Industry and is currently looking to recruit a Customer Service Sales Advisor to join their Team. You will be based at their Offices in West Bromwich. You will be responsible for answering customer queries, dealing with Parts enquiries, ordering parts for specific jobs and liaising with...


  • West Malling, United Kingdom Commercial Services Group Full time

    **Customer Service Advisor** **from £24,000pa** **Hybrid/Kings Hill, Kent** We are currently recruiting for a proactive Customer Service Advisor to join LASER Energy, part of the Commercial Services Group. This is an exciting opportunity for a confident individual with a customer focused mindset that thrives in a fast paced work environment. **In...


  • West Bromwich, United Kingdom Barclays Full time

    **Senior Customer Service Advisor** **West Bromwich,** **£25,000 per annum + Excellent Benefits** **35hrs per week, rotating between 7am-11pm Monday to Sunday** As a Barclays Senior Customer Service Advisor you will be at the forefront of our passion for working with customers, serving their more complex needs and right now our customers need us more than...

  • Service Advisor

    3 months ago


    West Bromwich, United Kingdom CV-Library Full time

    Join as a Service Advisor: A Gateway to Unparalleled Career Development Are you ready to take your career to the next level? An esteemed player in the automotive industry is seeking a passionate and skilled Service Advisor to join their dynamic team. This role offers not just a job, but a career filled with innovation, professional growth, and a chance to...


  • West Bromwich, United Kingdom Ferdotti Motor Services Ltd Full time

    **About the Ferdotti Customer Service Apprenticeship** - The Apprentice programme lasts two years and you will learn all our trade secrets! - You will learn how to speak to customers and learn how to make them love you! - You will learn how to sell! - You will be taught how to become an IT Expert! - You will learn how to deliver Sensational Customer...


  • West Bromwich, United Kingdom Ferdotti Motor Services Ltd Full time

    **About the Ferdotti Customer Service Apprenticeship** - The Apprentice programme lasts one year and you will learn all our trade secrets! - You will learn how to speak to customers and learn how to make them love you! - You will learn how to sell! - You will be taught how to become an IT Expert! - You will learn how to deliver Sensational Customer...


  • West Bromwich, United Kingdom CV-Library Full time

    Exciting Opportunity: Customer Sales Advisor** Are you ready to accelerate your career with a role that offers unparalleled growth opportunities, a vibrant working environment, and the chance to be part of an innovative team within the automotive industry? This company is at the forefront of providing exceptional motor factor sales and customer service...


  • West Bromwich, United Kingdom Ferdotti Motor Services Ltd Full time

    Welcoming customers/suppliers to reception with a warm and friendly smile. - To take bookings, check in vehicles, receive parts, answer incoming telephone calls and work in the Service/Front of House Team. - To manage jobs from start to finish including: estimating costs, sourcing parts and gaining authorisation from customers for work done on their vehicles...


  • West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in West Bromwich, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating...


  • West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in West Bromwich, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely...

  • Service Advisor

    7 months ago


    West Bromwich, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our West Bromwich Motorstore running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair...

  • Service Advisor

    6 days ago


    West Bromwich, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our West Bromwich Motorstore branch running smoothly. Hours Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. About the role Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair...

  • Service Advisor

    3 days ago


    West Bromwich, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our West Bromwich Motorstore branch running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair...