Customer Sales Advisor

1 day ago

West Bromwich, United Kingdom CV-Library Full time

Exciting Opportunity: Customer Sales Advisor**

Are you ready to accelerate your career with a role that offers unparalleled growth opportunities, a vibrant working environment, and the chance to be part of an innovative team within the automotive industry? This company is at the forefront of providing exceptional motor factor sales and customer service across the UK and Europe. They are currently on the lookout for a dynamic and driven Customer Sales Advisor to join their dedicated team.

**What You Will Do:**

Complete telephone and email sales enquires.
Deal with customer queries efficiently and effectively or escalate where necessary.
Input customer orders and raise delivery notes to ensure on-time order delivery.
Arrange the collection of returning goods from customer premises.
Upon request, update customer order delivery status including live and outstanding deliveries.
Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation.
Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
Assist in populating and maintaining central customer database (CRM)
Actively promote all company services and participation in sales promotions.
Be flexible and willing to undertake tasks and roles, e.g., Parts + Service + Sales.
Raise any concerns with the Office support manager as and when necessary.
Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout.
Arrange the collection of returning goods from customer premises.
Monitor back orders and VORs and input into production to expedite overdue orders.
Produce accurate export documentation and invoices to enable timely payment from customers.
Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc.
Telephone liaison with overseas sales offices & foreign customers as necessary
**What You Will Bring:**

Proven experience working within in a fast-paced telephone sales environment
Proficiency in MS Office (MS Excel and MS Outlook in particular).
Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24
Proven experience to work as part of a team.
Attention to detail and problem-solving skills.
Excellent written and verbal communication skills.
Strong organisational skills with the ability to multi-task.
**Company Contribution & Industry Information:**

In this role, you will be instrumental in achieving the company's quality, cost, and delivery objectives, contributing to the overall success and growth within the automotive sector. The company prides itself on providing high-quality services and products, and your role as a Customer Sales Advisor will be central to maintaining these standards and fostering customer loyalty.

**Call to Action:**

If you are passionate about delivering exceptional customer service and are looking for a role that offers both challenges and rewards, we want to hear from you. This is not just a job; it's a career move that will provide you with opportunities to grow and develop within a supportive and innovative environment. Apply now to take the first step towards a fulfilling career as a Customer Sales Advisor.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included

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