Apprentice Service Advisor
4 days ago
**About the Ferdotti Customer Service Apprenticeship**
- The Apprentice programme lasts one year and you will learn all our trade secrets
- You will learn how to speak to customers and learn how to make them love you
- You will learn how to sell
- You will be taught how to become an IT Expert
- You will learn how to deliver Sensational Customer Service
- You will have lots of fun
A Customer Service Advisor in a repair garage deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
- Interpreting customer concerns and comments and liaising with technicians
- Booking/scheduling vehicle services
- Liaising with customers about any additional work required
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Tracking the vehicle through the workshop
- Ordering and handling parts
**Personal Qualities**
- Accurate and good at focussing on details.
- Friendly personality.
- Energetic and fun.
- Punctual.
- Team player with a 'can do' attitude.
- IT literate..
- A desire to make people happy
**About Ferdotti Motor Services Ltd**
- Ferdotti is a family service garage that has been established over 45 years.
- We take pride in delivering a personal service to our loyal customers.
- Our staff are the heart of the business and because of this we treat all staff as individuals and offer constant support and training.
- We have recently upgraded our offices and reception block and now have state of the art brand new facilities which help create a bright clean and pleasant working environment.
- The owners are actively involved day to day and take an interest in maintaining a fun, enjoyable working environment.
**Hours**
**Mon - Fri - 8am - 5.30pm**
**Saturdays - 8am - 12.30pm (1 in 4)**
**Salary: £11,600 - £16,289 plus Bonus**
**(Salary grows with age and experience)**
**Job Types**: Full-time, Permanent
**Salary**: £11,600.00-£16,289.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Day shift
Supplemental pay types:
- Bonus scheme
- Yearly bonus
COVID-19 considerations:
- Anti-viral spray provided
- Keys disinfected
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