German Speaking Customer Support Specialist

3 days ago


Reading, United Kingdom ABL Recruitment Full time

**Title**: GERMAN speaking Customer Support Specialist

**Sector**Cars and automotive dealership support

**Language required**: Fluent GERMAN

**Salary**: £25,000 + excellent benefits

**Location**: Reading office based initially, after full training possibility of role being hybrid

**The company**: American designer, manufacturer and marketer of high-end equipment. This company supplies tools to heavy industry such as automotive, marine, and aviation. They "think outside the box" to invent new ways to make equipment betterand more efficient and the office environment is therefore quite creative and has an innovative "feel". You will get full training on all the products that you will be dealing with in order to provide the best-in-class in terms of support to clients

**The role**: Providing excellent customer service for all product lines

**Duties**
- Handling client queries to provide assistance on the client's products and services
- Ensuring all client account records are kept up to date
- Deliver training to high value clients
- Liaise with other departments to ensure that all client issues are resolved according to company policy

**Requirements**:

- Ability to communicate effectively and professionally and build relationships at all levels from dealers to client senior management
- Good problem-solving skills, ability to generate possible solutions
- Ability to work in high pressure team environment
- Able to work on own initiative
- **Experience of working within a customer service role



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