German Speaking Service Desk Team Leader
4 days ago
Are you looking for a new exciting opportunity working as a German Speaking Service Desk Team Leader to be based in Reading, Berkshire?
Main Duties of the Role
- Work with Service Desk Manager to effectively support and develop the Incident Management Team on a daily basis
- Review, recommend and implement process to increase efficiency and effectiveness of the team
- Ensure adequate staffing levels and manage the workload of the team
- Develop a training programme to ensure relevant product knowledge
- Monitor SLAs ensuring they are adhered to
Your Skills and Experience
- Experience in a similar position
- Fluent German speaker
- Excellent knowledge of IT systems, networks and databases
- Excellent telephone manner
- Excellent communication skills
- Able to thrive in a busy environment
**Skills**:
- 35,000
- 40,000 per annum, depending on experience
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