Workplace Experience Coordinator

5 months ago

Southampton, United Kingdom Quilter Full time

What the Hiring Manager Says

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.

Our business is transforming, continually modernising and becoming even more customer centric. So if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it’s the perfect time to join us

This is a thrilling chance for someone to be resourceful and imaginative. The position will concentrate on the ongoing enhancement of the physical work environment throughout the UK and Ireland. You will have the chance to establish new connections with colleagues and comprehend the strategies of other crucial support functions such as Technology and HR. You will collaborate with the Workplace Strategy team to assist with the project program and act as the customer-facing representative for our department. This novel role will aid in the transition to new work methods and ensure that our offices are suitable for business operations and changes.

The position is located in Southampton and requires 5 days of in-office work per week, with independent travel throughout the UK and Ireland

The effectiveness of this role will be evaluated based on the ability to collaborate with colleagues both within and outside the Security and Property function. This collaboration is crucial in delivering exceptional customer service, keeping senior management informed of successes, issues, and challenges.

This position provides the chance to learn on the job and gain a deep understanding of how the company manages its estate through facilities, projects, security, and health and safety. Additionally, you will have the opportunity to contribute to the integration of Quilter's culture within the estate and participate in various inclusive and diverse networks.

Joining this team will provide a sense of belonging, as you will work in close collaboration and engage in daily interactions, supporting one another.

About the Role

Level 3

Department: Security and Property

Location: Southampton, England

Contract type: Permanent

The role will report directly to the Head of Strategy and Operations and will have several key responsibilities, including.
- Supporting the team with refurbishment projects.
- Developing and maintaining relationship with Stakeholders
- Identifying areas for improvement by mapping the customer journey across the estate
- Supporting with audits and providing resilience to Facilities Management and Workplace Strategy team
- Analysis and invite feedback form multiple sources which could include but not limited to the creation of surveys, collating in person feedback and post project feedback.
- Providing regular updates to inform the Security and Property Senior Management team.
- Coordinate the management Ways of working sessions with our facilities partner, ensuring actions are captured and tracked to completion.
- Supporting the customer experience journey from a front facing meet and greet perspective, ensuring our clients receive the best end to end journey (London reception/hospitality, Southampton reception/hospitality, external advisors, and in regional offices where applicable)
- Additional administrative tasks may be assigned on an as needed basis.

Within your first 6 month it is expected that you shaped the role, have a plan in place to invite feedback and have identified and created working relationships with customers.

It is anticipated that within the first six months, you will have moulded the position, established a strategy for soliciting feedback, and formed working relationships with all customers.

Consumer Duty

This role will directly impact good customer outcomes as it will showcase that our customers are being listened to, proactiveness, acting and responding to feedback and providing the best in class physical working environment that supports business operations.

About You

Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

To excel in this position, it is essential to possess self-assurance, optimism, and the ability to perceive feedback as an opportunity for growth.

Being organized, methodical, an effective communicator, and a creative thinker are also crucial.

You should be capable of articulating your thoughts, enhancing processes, and bringing your ideas to fruition.

Having prior experience in a similar position would be advantageous.
- Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solution

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