Customer Service Apprentices

7 days ago

London, United Kingdom National Highways Full time

**Customer Service Apprentices - Customer Service Improvement**

**£16,100 per annum**

**Nationwide opportunities**

Start a rewarding career in customer service and play a key role in making millions of journeys possible.

**What you’ll be doing**

Our Apprenticeship Programme starts in **September 2024** and as a Customer Service apprentice, you’ll be at the heart of our customer experience. You’ll join a large operational team, delivering efficient and effective customer service to over 4 million customers who use our road network daily, making sure they have safe, reliable journeys.

Working in our Operations Customer Service Division, you’ll be helping to gather valuable information that will identify improvements to the services we provide.

You’ll learn all about:

- How we monitor performance in our key customer service functions such as our Customer Contact Centre
- How we respond to customer feedback and complaints

You’ll also support with customer engagement, finding out what our customers need from National Highways and connecting with operational colleagues to put actions and improvements into place.

As well as gaining real-world experience in a challenging and rewarding role, we’ll support you with a comprehensive learning programme. You’ll complete a Level 3 qualification that will open the door to plenty of opportunities for progression here at National Highways.

You can choose any National Highways office location as your preferred base for this apprenticeship, providing you’re willing to travel to our other sites when needed.

**What you’ll get in return**

By combining working and learning, you’ll gain valuable hands-on experience and pave the way for a bright future with us. We’ll support your development every step of the way and you’ll enjoy the chance to shape your future with personalised development plans and career guidance.

You’ll have:

- A dedicated line manager, job mentors and a skills coach to provide encouragement, direction and career planning support
- Flexible working arrangements and time away from your role for your studies
- Opportunities to connect and network with other apprentices as part of our Early Talent community

**As well as a competitive salary, you’ll also have access to a fantastic employee benefits package including**:

- Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays).
- Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus, access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines.
- Great deals, discounts and cash back offers from well-loved retailers.
- Access to an ABTA bonded travel agency
- Contributory pension scheme with generous employer contributions.

**What you’ll need to succeed**

It takes all kinds of people to keep our organisation (and roads) moving. Whatever your age, whatever your background, an apprenticeship is just the start of a long, fulfilling career with us.

If you can show that you’ve got what we see in our apprentices every day, you’ll be a great match. You’ll have:

- The ability to work effectively with others in a team
- The ability to work to timescales, understanding when and how to prioritise
- The ability to give and receive information effectively
- The ability to write clearly and concisely

A desire and passion to grow your career at National Highways

You’ll also need to have these essential qualifications:

- Minimum of five GCSEs (including English and Maths, at grade C/grade 4 or above)

**About us**

**Our strategic road network carries a third of all traffic and two thirds of all our country's freight. By investing in the right projects (and in the brightest talent), we’re building a network that makes everyone better off.**

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

**Why you should join us**

**At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.**

**So, if you put safety first, take ownership of your work, show passion in what you do, work effectively in a team and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.**

**And finally**

**Salary**: £16,100.00 per year

  • Apprentice - Customer Service

    2 weeks ago

    London, United Kingdom Sanctuary Group Full time

    Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs. **Apprentice - Customer Service** **Fixed term contract initially for 12 months** **Don Grafton House, London** **Starting salary year 1:...

  • Customer Service Apprentice

    4 weeks ago

    London, United Kingdom Inspiro Learning Full time

    _**Whilst you are employed as apprentice you will work towards achieving a nationally recognised apprenticeship - Level 2 Customer Service Apprenticeship. This is delivered in workplace by Inspiro Learning, with regular visits from a regional trainer who will support and encourage you throughout the apprenticeship.**_ Are you ready to explore a world of...

  • Apprentice - Customer Service

    2 weeks ago

    London, Greater London, United Kingdom Sanctuary Group Full time

    Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.Apprentice - Customer ServiceFixed term contract initially for 12 monthsDon Grafton House, LondonStarting salary year 1: £15,37935 hours per weekOur...

  • Customer Service Apprentice

    4 weeks ago

    London, United Kingdom ITP Full time

    **The Opportunity** Our client is recruiting for an Apprentice **Service Delivery Co-ordinator **to join their team in **London.** The **Level 2 Customer Service Practitioner **apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you...

  • Customer Service Apprentice

    4 weeks ago

    London, United Kingdom ITP Full time

    **The Opportunity** Our client is recruiting for an Apprentice **Service Delivery Co-ordinator **to join their team in **London.** The **Level 3 Customer Service Specialist **apprenticeship programme that we are offering**, **will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you...

  • Customer Service Apprentice

    2 weeks ago

    London, Greater London, United Kingdom saint_gobain_group Full time

    Contamos com você para Are you someone who is passionate about Customer Service, wanting to learn on the job and gain a qualification while you work? At Ceramics we are looking for our next customer service star to work as an apprentice and gain a qualification as they learn within this dynamic and important role. The Customer Service Apprentice well...

  • Customer Service Apprentice

    4 weeks ago

    London, United Kingdom Get Staffed Online Recruitment Full time

    **Customer Service Apprentice** **Duties** - Answering customer queries over the telephone in a calm and friendly manner - Taking payments over the phone and creating invoices for both online and phone sales - Create shipping labels for mainland UK & overseas orders - Liaise with shipping companies for live delivery updates - Manage the online sales store...

  • Apprentice - Customer Service

    2 weeks ago

    London, United Kingdom Sanctuary Group Full time

    Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.Apprentice - Customer Service Fixed term contract initially for 12 months  Don Grafton House, London Starting salary year 1: £15,379 35 hours per...

  • Customer Services Apprentice

    4 weeks ago

    London, United Kingdom Waltham Forest Services Limited Full time

    **Job title**:Servicestore Co-ordinator Apprentice **Salary**:£11.95 per hour **Main purpose of role**: To deliver customer services duties enabling operational staff to carry out repairs, maintenance and premises support services efficiently across a range of settings as well as providing support to customers in residential and commercial properties for...

  • Customer Service Apprentice

    3 weeks ago

    West London, United Kingdom TrustFord Full time

    Department: - Parts**Location**: - Alperton, West LondonSalary Range: - Competitive salary, 33 days holiday, Life Assurance and other great Company benefitsContract Type: - Fixed Contract **It's not just the cutting-edge technology here that you can rely on. I can trust every human member of my team to get the job done too!** At TrustFord we're driving...

  • Customer Service Apprentice

    2 weeks ago

    London, Greater London, United Kingdom ITP Full time

    The OpportunityOur client is recruiting for an Apprentice Service Delivery Co-ordinator to join their team in London.The Level 2 Customer Service Practitioner apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.The steps you take will provide you with...

  • Customer Service Apprentice

    2 weeks ago

    London, Greater London, United Kingdom Lewisham Council Full time

    Title: Customer Service ApprenticeContract Type: (Apprenticeship) Full time 35 HoursClosing Date:Thursday 13th April 2023, 23:59Contract Length:14 MonthsLocation: Lewisham BoroughSalary: £11.95 per hourThis is an exciting time to join us at Lewisham Homes and Lewisham Council will become one organisation in 2023, and we want the best in skills and attitude...

  • Customer Service Apprentice

    7 days ago

    London, United Kingdom National Highways Full time

    **Customer Service Apprentice - Customer Contact Centre** **£16,100 per annum** **National** Are you ready to start a rewarding career in customer service and play a key role in making millions of journeys possible? **What you’ll be doing** Starting in **September 2024** as a Customer Service apprentice, you’ll be at the heart of our customer...

  • Client/customer Service Apprentice

    2 weeks ago

    London, United Kingdom Intec Business Colleges Full time

    **MEDIATEL LTD** This Client Service Apprentice position is an excellent opportunity for a bright, analytical and numerical Client Service Apprentice to support the busy J-ET help desk team on all aspects of the system. Both the J-ET system and the support team are highly regarded by our clients, many of whom use the help desk service on a daily...

  • Customer Service Apprentice

    4 weeks ago

    London, United Kingdom Aviva Grads Campaign Full time

    In Summary If you're the kind of person who takes pride in delivering first class customer service, then this could be the route for you! Job Description Locations: Bristol, York, Glasgow, London or NorwichClaims are at the heart of our business. It's where customers really get to feel the benefit of what we do. That's why our Claims teams are so important....

  • Customer Service Apprentice

    2 weeks ago

    West London, United Kingdom TrustFord Full time

    Department: PartsLocation: Alperton, West LondonSalary Range: Competitive salary, 33 days holiday, Life Assurance and other great Company benefitsContract Type:Fixed ContractIt's not just the cutting-edge technology here that you can rely on. I can trust every human member of my team to get the job done tooAt TrustFord we're driving the standard in customer...

  • Customer Service Apprentice

    4 weeks ago

    London Borough of Hammersmith and Fulham, United Kingdom Morgan Sindall Property Services Full time

    Customer Service Apprentice - Fixed Term Contract – 2 Years We are looking to recruit a Customer Ser vice  Apprentice  to join our Hammersmith & Fulham Gas Team based from our office in Goldney Road, W2 9AR. As part of our Apprenticeship Academy recruitment, you will be required to attend our “Pre-Apprenticeship Program” held week commencing...

  • Apprentice Business Administration/customer Service

    4 weeks ago

    London, United Kingdom Apprenticeship Central Full time

    **Customer Service/Business Administration** - Deliver high quality products and services to the customers of their organisation. The apprentice’s actions will influence the customer experience and their satisfaction. - Key responsibilities include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems,...

  • Operations & Customer Service Advisor Apprentice

    3 weeks ago

    London, United Kingdom starting off Full time

    My client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast. They are currently looking for an Operations and Customer Service Advisor Apprentice to join their busy logistics team. They pride themselves on offering a high level of customer service with a positive...

  • Operations and Customer Service Advisor Apprentice

    4 weeks ago

    London, United Kingdom Starting Off Full time

    My client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and Southeast. They are currently looking for an Operations and Customer Service Advisor Apprentice to join their busy logistics team. They pride themselves on offering a high level of customer service with a positive...