Online Marketplace Assistant

2 weeks ago


Preston, United Kingdom Pharmacy Prime Full time

Pharmacy Prime is an established pharmacy with a growing online sales division. We retail pharmacy and health products from Walton Summit Centre, Preston, Lancashire.

This role is for someone who is looking to come in and work with the Online Marketplace Manager to help manage this business. You must be hard working, willing to learn and flexible to take part in any step of the process required in managing our online sales, through our several eCommerce sales platforms such as eBay and Amazon.

The core part of the role is to manage the eBay channel - creating and updating listings, managing campaigns, providing customer service.

In addition to this you’ll support the Amazon channel and occasionally help process orders and shipping so that the warehouse team can pick and pack them. You will be using the following systems: eBay, Amazon Seller Central, Shopify, Google Drive, Despatch Cloud, Royal Mail Click and Drop, DHL Express etc.

Your day-to-day responsibilities will also include managing customer requests coming through eBay (and Amazon). You must quickly and professionally respond to queries and facilitate any requests. You will also be required to work with the Online Sales Manager to handle any more complex queries or use customer feedback to make improvements.

Throughout this opportunity, you will learn a range of new skills, if you keep an open mind. This is an entrepreneurial role, so a good problem solver and someone who can work effectively on the spot is required.

There is a potential for applicants to progress into a more senior role as the business grows.

Key Duties:

- Grow our online sales via the eBay platform
- Deal with all customer enquiries, chase deliveries, resolve simple technical issues and, where necessary, forward client queries to our other teams
- Ensure customers are updated regularly regarding any ongoing queries
- Respond to any customer complaints and facilitate corrective actions
- Rectify order discrepancies to the customer’s satisfaction
- Assist new customers with online accounts and deal with new enquiries
- Work with our in-house teams with a view to making improvement recommendations and following through any improvements to fruition
- Source and upload new products on to the online marketplace including Amazon, eBay and website.
- Experience using Photoshop
- Managing advertising/sponsorship budgets and targeting new campaigns

Skills and Qualities Desired;
- Comfortable with IT and online sales platforms (essential)
- Experience selling on eBay, Amazon and other marketplaces
- Experience selling online
- Experience handling customer queries (through customer service or retail role)
- Pro-active
- Willing to follow a job through to completion
- Excellent verbal and written communication skills (essential)
- Good team player
- Excellent eye for detail and good organisational skills
- Experience with Microsoft packages

Full-Time, Permanent
- **Office Based**_

40 hours per week, Mon - Fri 9AM - 6PM with 1 hour lunch

£20,800 - £23,000 annually dependant on experience

28 Days Holiday incl Bank Holidays

**Salary**: £20,800.00-£23,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Digital Marketing: 1 year (required)
- Online marketplace including Amazon, eBay etc: 1 year (required)

Work Location: One location


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