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Large Loss Domestic Claims Handler

4 months ago

Tonbridge, United Kingdom New Appointments Group Full time

Our client, in the Tonbridge area, are seeking a Large Loss Domestic Claims Handler who is able to travel to customers properties in the UK two to three times a week. You will manage a portfolio of large or complex claims, ensuring customers receive excellentservice.

Salary is £37,150/annum and comes with benefits to include an in-house gym, a discretionary performance-based bonus, career development & training opportunities, parking, pension & a host of social events such as summer and Christmas parties.

Duties include:

- Effective day to day management of claims under your control; excellent communications with policyholders, Suppliers and Loss Assessors for those aspects of the claim you are responsible for.
- Where applicable; travel to policyholders' homes to assess liability, record, value and negotiate claim settlement for contents items, arrange and manage alternative accommodation for policyholders.
- In conjunction with the Buildings Surveyor Team, drive settlement (cash or reinstatement) of the Buildings element of each claim in your control.
- Produce a large/complex report & deliver same to the Claims SMT within agreed time frames.
- Maintain claim files to a very high standard ensuring that all documents, photographs and communications are accurately recorded in chronological order for audit, complaints analysis and client review.
- In liaison with the Building Surveyor Team, manage system claim reserves and payments ensuring that Total Incurred values are as accurate in the shortest period possible and maintained as such until the claim is concluded.
- Support Customer Relations Team with complaints and in particular those involving the FOS.
- Manage own diary, including where approved, the coordination of customer appointments for site visit and hotel accommodation for yourself if applicable.

Skills and motivation:

- Excellent spoken and written communication skills.
- Accurate with a high level of attention to detail.
- Tact and assertiveness when dealing with customers who may be distressed or angry.
- Ability to work well under pressure and meet deadlines.
- PC literate with good administrative skills.
- Ability to take on increased ownership and responsibility when necessary.
- Excellent organisational skills.
- Helpfulness and a passion for customer service.
- Driven and enthusiastic - meets or exceeds targets.
- Empathy and understanding.
- Confident and professional attitude.
- Excellent negotiator/commercially aware/active and energetic.

Experience / knowledge:

- At least 5 years previous experience of working in an insurance claims related handling role.
- High level understanding of insurance/indemnity policies and legal structure
- Proven capability of claims negotiation with policyholders and Loss Assessors would be desirable, as would role applicable qualifications in insurance and relevant experience.
- Full and clean driving license
- 'A' level or equivalent in Maths & English, or demonstrable ability in numeracy/literacy.

CVs in Word please