Apprentice Systemic Anti- Cancer Therapy Scheduler

5 months ago


Manchester, United Kingdom The Christie NHS FT Full time

The post-holders responsibilities will be phased. Those in standard font will be undertaken from Day 1; those in italics are the responsibilities the post-holder will develop into over the duration of the apprenticeship. The scheduling of patients SACT treatment, and Outpatients appointments, communicating with patients and relatives both face to face and on the phone, ensuring patients receive their appointments in a timely manner. Other administration skills will be required.

Physical Skills Work in patient information system, requiring standard keyboard skills Use office equipment including PCs, printers and phones Responsibility Patient/Client Care Provide comprehensive advice to patients/relatives regarding appointments Signpost patients to other areas of hospital Responsibility Policy & Service Development Follow all relevant policy and legislation Work collaboratively with colleagues to ensure policies are adhered to Responsibility Financial & Physical Resources Handle financial donations, frequently made by patients visiting the unit Ensure that office supplies are adequate, ordered and obtained for the smooth running of the unit Responsibility Human Resources To provide induction support to new post holders Demonstrate workplace routines to less experienced members of staff Responsibility Information Resources Update patient demographic details in patient information system Enter patient appointments and outcomes in patient information system Regular monitoring and actioning of new patient treatment requests and electronic outcome forms Responsibility Research & Development Undertake surveys/audits as necessary Freedom to Act Post holder is expected to follow all relevant protocols, SOPs and standard practice Administrative manager is available as point of reference for any queries and will meet regularly with staff Plan and organize own time and workload activity with prioritization Use own initiative to solve problems and answer staff and patient enquiries Physical Effort Periods of time spent sitting at keyboard to input information Mental Effort Concentration is required when making appointments and entering data on patient information system Constant interruptions from phone calls, patients presenting at reception and demands from other members of staff Unpredictable pattern of working due to arrival of unplanned patients, cancelled clinics, staff absence and patient illness Emotional Effort Direct interaction with patients suffering from terminal illnesses Receiving phone calls from family members informing of the death or deterioration of patients Frequent exposure to distressed patients who are upset or angry Working Conditions Continuous use of VDU for patient management Very busy reception area Frequent exposure to physically ill patients in waiting area



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