Apprentice Systemic Anti-cancer Therapy Scheduler

5 months ago


Manchester, United Kingdom The Christie NHS FT Full time

KEY ROLE DIMENSIONS Communication and Relationship Skills Exchange information with patients and staff on the admission and discharge of patients, both verbally and in written format Communicate complex information about chemotherapy appointment schedules to patients Communicate with patients who may be anxious, angry or upset Exchange relevant information with GPs and other health professionals Deal compassionately with distressing situations Liaise with other members of staff regarding patient notes and visits Maintain patient confidentiality at all times Analytical and Judgmental Skills Resolve issues arising in own role, such as cancellation of patient appointments Use own initiative to liaise with clinical staff where necessary regarding patient queries Use patient information systems to assist patients and staff with solving issues Apply knowledge to correctly code treatment appointments and first definitive treatment Assess patients demographic details and alert management if they do not reach eligibility criteria for treatment in the NHS Planning and Organisational Skills Plan for patient appointments ensuring meeting clinic requirements, availability and protocol Ensure all investigation requests (e.g. phlebotomy) have been added to appointments ahead of clinic preparation Appropriate escalation in the event of unexpected patients and queries to resolve efficiently Use the iQemo scheduling system to book patients for treatment Ensure that annual leave does not occur at the same time as colleagues Provide cover for colleagues across the department and at other trusts (remotely) who deliver chemotherapy activity in times of sickness and annual leave therefore will be familiar with systems and processes in all areas. See Job Description for further duties and responsibilities



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