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Customer Strategy Specialist

5 months ago

Warwick, United Kingdom JLR Full time

REQ ID: 122869
JOB TITLE: Customer Strategy Specialist
SALARY: £54,055-£58,000 (DOE)

POSTING START DATE: 03/04/2024
POSTING END DATE: 17/04/2024
LOCATION: Warwick

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

**WHAT TO EXPECT**

Do you have the ability to think outside the box, tell stories with data, and influence others?

The Customer Strategy team are creators of the world’s most desirable customer experiences, inspired by customer foresight, and we are responsible for three key deliverables.

As the Customer Strategy Specialist, you’ll be leading projects and supporting workstreams in shaping our future Product Portfolio. You’ll be identifying opportunities where we can create innovative product experiences as well as where value can be created for our customers as they interact with our future products.

This is an exciting opportunity where you can creatively shape your own output using your analytical ability and grow your ambition of working within one of the most strategic departments in JLR. This role will directly impact JLR’s future product portfolio through creating product experiences for our future clients.

Key Accountabilities & Responsibilities:

- Gathering and interpreting insights from within the business, external scanning and working with key stakeholders to create future product experience opportunities.
- Creating inspirational content with storytelling to generate impact and influence others across Product Strategy and with key stakeholders (Global Customer Insights, Strategic Foresight, XCL Technologies, Engineering, Creative) across the enterprise.
- Sizing the opportunity to attract and retain clients, utilising customer segmentation, unmet needs research, quantitative analysis, microeconomics, foresight inspired insight and other methods matched to the source of the data/input required.
- Continuous horizon scanning using foresight drivers and signals in search of game-changing, brand defining product experiences.
- Actioning and supporting customer research alongside our Global Customer Insights team to bolster and validate existing product experiences and fill-in gaps in our existing knowledge.
- Supporting to build a robust cross functional process on how we innovate through experiences across each of our brands and cross-brand activities.

**WHAT YOU’LL NEED**

As the Customer Strategy Specialist, you’ll need the following knowledge, skills and experience:

- Data-driven - able to easily extract insights from both qualitative and quantitative sources and make clear interpretation.
- A can-do attitude - An individual who has a positive mentality and self-confidence, focused on achieving great results and making a difference.
- Growth mindset - An individual who has a growth mindset with a hunger to learn, regularly asking for feedback and willing to experiment, be innovative and progress.
- Results focused - An individual who is resilient, energetic and enthusiastic, insists on the highest standards, whilst responding constructively to challenging new ideas and inputs.
- Team player - An effective team player who seeks different opinions and works cross-functionally to actively lead, develop and support team members.
- Challenge existing thinking - An individual who is able to challenge existing thinking through strong judgment, whilst building credibility and trust through integrity, experience and personal style.
- Speed in decision-making - An individual who enables speed in decision-making through simplifying messages, establishing alignment, creating a sense of urgency whilst bringing others along on the journey.
- A background in customer research or behavioural sciences will be relevant to this role.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

LI-POST

**SO WHY US?**

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes JLR the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they wor