Customer Service Assistant

1 month ago


Oldbury, United Kingdom Flowtech Fluidpower PLC Full time

**JOB TITLE**: Customer Service Assistant (J002626)

**COMPANY: Flowtech**

**SALARY: £23,497**

**LOCATION: Oldbury (Dudley, Wolverhampton, Birmingham)**

**THE COMPANY**: Flowtech is a leading distributor serving the hydraulic, pneumatic, industrial and process sectors. With over 180,000 products, (including many European brands), Flowtech is the largest fluid power distributor in the UK and Ireland. The business also supports their customers with a range of technical & engineering services, custom designs, and assemblies.

Flowtech are looking for an inquisitive and Driven individual to join the team in the role of Customer Service Assistant at this very exciting time as Flowtech takes a large step forward in its offering of both product and service line activities.

**MAIN PURPOSE OF THE ROLE**:
**DUTIES AND RESPONSIBILITES**:

- Sales order processing
- Resolving pre/post sales enquiries/complaints
- Liasing with third party courier companies on behalf of the customer
- Collaboratively work with other departments to provide solutions/answers for customers e.g. Lead times, product alternatives.
- Promote out digital channels and educate customers on how to **use**

**THE INDIVIDUAL**:

- Minimum 1 year Customer Service Experience
- Strong Communication and people skills
- Confident Telephone Manner
- Self-motivated with good time management and excellent organisational skills
- Efficient, accurate and timely in all aspects of the daily tasks

**This is a fantastic opportunity for someone to develop and grow within a friendly and team oriented UK business.**

**PLEASE NOTE**:
**Job Types**: Full-time, Permanent

**Salary**: £23,497.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: J002626
Expected start date: 03/06/2024



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