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Customer Service Advisor

4 months ago

Oldbury, United Kingdom The AA Full time

**This is the job**

**Salary**: £21,925

Location: Oldbury, B69 2AG

Shifts: 6 days on, 3 days off on a 24-hour/365 contract.

Start date: 13th February 2023

Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road. There for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve andadapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.

Based in our modern, stylish Oldbury office, our Service Delivery Customer Service Advisors play a vital role in keeping our members on the road and ensuring that they receive the help they need as quickly and efficiently as possible.

Dealing with a variety of inbound and outbound calls in a fast-paced environment you will be working behind the scenes to coordinate the relevant support and ensure our customers can safely continue their journey. Supporting our customers in difficult situationsmeans that sensitivity and empathy, combined with excellent communication skills, are crucial to putting our customers at ease. Within your daily calls you will:

- liaise with AA patrols and external providers to ensure the member receives the relevant assistance efficiently
- discuss the nature of assistance required, identifying the best way to help and support the member
- keep the member updated on the progress and status of their case
- offer reassurance that help is on the way, maintaining the customers faith that we are one of the UKs most trusted brands

Before you handle any real-time calls, you’ll complete a comprehensive 3-week training course to fully prepare you for the role, so don’t worry if you don’t have similar previous experience. We would love it if you:

- have a desire to provide a first-class level of customer service
- are comfortable navigating multiple computer systems
- can adapt you communication style to easily interact with people in different situations
- are organised with a solution focused mind set
- enjoy working as part of a team but with the autonomy to trust your own decisions

**Additional Information**

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

- Diverse learning and development opportunities to support you to progress in your career
- 23 days annual leave, increasing to 25 days after 5 years’ service, plus 8 bank holidays
- Free AA breakdown membership after 12 months, 50% discount in your first year
- Discounts on AA products including car and home insurance
- Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
- Worksave pension scheme with up to 7% employer contribution
- Dedicated Employee Assistance Programme

Plus, so much more

Additionally, the office has free on-site parking and a staffed cafeteria serving hot and cold food. We have also recently opened our new recreational area, The Hideout, which is fully equipped with games consoles, televisions, darts, table tennis, giantgames and more

As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.