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Housing Officer

4 months ago

Barnstaple, United Kingdom LiveWest Full time

**About The Role**:
Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you

We are looking for a Housing Officer to join our Neighbourhoods team to cover** North Devon **and surrounding areas. There will also be involvement in new developments.

As a Housing Officer, you will be the primary relationship manager for our customers, providing and coordinating an effective front facing customer service. You will work collaboratively with colleagues across the organisation to ensure services are delivered in line within appropriate timeframes.

This role is being offered on a
**full time**,
**12 month fixed term** basis.

To be considered for the role of Housing Officer you will:

- have experience in social housing, or related profession
- have experience of tenancy, estate and housing management
- either hold, or be willing to work towards CIH Level 4
- have excellent communication and leadership skills
- have an excellent customer focus, with an ability and drive to improve customer satisfaction
- hold a full UK/EU driving licence and access to a suitable vehicle

**What we offer**:
- Discretionary Bonus scheme- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum)
- Defined Contribution pension scheme - employer contribution of 6% - 9%
- Learning and Development including coaching and professional qualification support
- Death in Service benefit (3 x salary)
- Family Friendly policies
- Employee Assistance Programme
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs
- Cycle to Work scheme
- Car Benefit scheme
- Volunteering days

We also offer an onsite café, a car share scheme and free parking.

**About The Company**:
LiveWest provides over 39,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please click here.