Receptionist/administrator
7 months ago
**Receptionist/Administrator**
Our client, a large training company, requires a Receptionist/Administrator to be based in Central London, UK.
This is a full-time (7 days per week -rota) Contract role to start ASAP. You may be required to work evenings up until 11pm.
The main purpose of the role is to:
- To provide a comprehensive, effective and efficient front of house service
- To promote equality, diversity and rights in all actions and activities throughout the company.
**Key Skills and Experience**:
- Ideally a minimum of 2 years' experience working within a training environment or training company or exceptional administration and front of house experience
- Process oriented with excellent attention to detail
- Strong customer service skills, ability to be persuasive and diplomatic
- Motivated by being challenged and developing on skills or process to meet challenges
- A strong team player able to see group objective and work with team to meet team targets
**Key Responsibilities**:
**Daily morning tasks**
- Open office and disable alarm
- Turn on lights including glass floor
- Turn dimmers up
- Check the mailbox on the front gate and sort
- Turn on coffee machines and fill up ingredients
- Put milk away and top up jugs
- Tidy chairs, tables, pcs, benches so they are all neat and tables are clear
- Put gate on chain at 08:00 for 30 mins to let people in
- Detach the front door from the mag lock so it opens without hitting the green button, and then reset it when you close up (using device)
**End of the day tasks**
- Tidy chairs table pcs benches
- Top of coffee machines
- Check milk is away
- Flush all toilets
- Throw away anything left out
- Make sure the space is tidy
- Turn off all lights
- Lock all doors - cleaner comes in the evening
**Reception/Administrative Tasks**
- Open and close the training centre/office
- Ensure space is presentable at all time
- Respond to client and delegate queries
- Respond to incoming telephone calls in a timely and professional manner
- Meet and greet clients, trainers and delegates in a friendly and professional manner
- Register delegates
- Management of any issues that may arise
- Provide tea/coffee to clients, trainers and delegates
- Project administration
- Keep an accurate visitor log
- Distribute name badges and collect at the end of each day
- Fire marshal duties where needed
- Monitor inboxes
- Advise on off-site amenities (i.e. local shops and eateries)
- Provide data to managers relating to mandatory course attendance and feedback
- Organise equipment, catering, lighting etc and other room resources
- Maintain stock levels for consumables
- Responsible for the day-to-day management of supplier relationships, key to fulfilling training centre requirements (i.e. refreshments)
- Liaise with trainer/s to ensure their event runs smoothly and log any faults
- Provide a helpdesk service for, learners and staff members ensuring requirements are fully accommodated and an exemplary level of customer service is consistently achieved
- Ensure a professional and friendly focus is reflected in the customer’s experience at all times
**Other**
- List the training centre on room broker sites for hire
- Contact room brokers and estate agencies to market the rooms
- Schedule in room bookings
- Send reminders and chase invoicing
- Negotiate pricing and arrangements for event bookings
- Weekly reporting on revenue and bookings
- Account managing apprenticeship opportunities
- Manage and attend evening events as required
**General**
- Provide cover for colleagues in times of absence
- Maintain confidentiality always
- The post holder is expected to keep themselves updated at all times on relevant policies relating to the company as well as external influences, such as relevant current legislation
- Where you are a member of a professional body you are required to confirm to the professional standards set by that body
- You are required to ensure your registration is current and you practice continual professional development
- The job holder will do all tasks within his/her level of skill and ability
**Job Types**: Full-time, Temporary contract
Contract length: 3 months
**Salary**: £15.00-£18.00 per hour
Work Location: In person
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