Medical Receptionist

4 weeks ago


Stevenage, United Kingdom Stanmore Medical Group Full time

**STANMORE MEDICAL GROUP **require a part time Medical Receptionist, preferably with experience in the NHS and/or GP practice, to join our progressive, dynamic, technologically driven, expanding and modern training practice.

**Post 1**
Hours of work are 26.75 hours per week
Tuesday and Friday 1300 to 1830 hrs
Monday, Wednesday and Thursday 0745 to 1300 hrs

**Post 2**
Hours of work are 25.5 hours per week
Monday to Thursday 0800 to 1300 hrs
Friday 1300 to 1830 hrs

The successful applicant will need to be flexible in their approach to cover team absences where necessary. The successful applicant will also be required to work at all sites within the Practice. Salary is to be discussed at interview. _Previous applicants need not reapply_

**Job Summary**

Receive, assist and direct patients in accessing the appropriate service or health care professional in a courteous, efficient and effective way and undertake administrative duties when not following the Receptionist role.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors either in person or via the telephone.

**Responsibilities**:
To ensure an effective and efficient reception is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

Receive and make telephone calls as required. Divert calls, take messages ensuring accuracy of detail and prompt appropriate delivery.

Enter requests for home visits on to the computer ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor.

Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours either on the computer or manually.

Prepare lists and notes for all surgeries and clinics held ensuring completion of all the associated paperwork.

Advise patients of relevant charges for private, non-general medical services. Accept payment and issue receipts for same where required.

Enter patient information on to computer as required.

**Using the Computer**

Accessing the computer for the purposes of extracting registration details, path results, medication information and referral data.

Finding details of immunisations and health promotion and medical reports if required.

Inputting data as requested if required.

Using SystmOne to book a patient appointment and learning the various tasks involved with computerised appointment.

**Administration**

To have a thorough knowledge of all practice procedures

To work in accordance with written protocols

Pulling, filing notes for surgeries and update as necessary when required.

When required making sure medical records are updated

Fax and photocopy as requested

Filing of prescriptions ready for collection

Knowing the purpose of various forms and where they are kept, e.g. temporary resident, new patient forms, change of address forms

**Reception**

Receiving patients

Consulting with members of the practice team

Handing completed repeat prescriptions to patients, checking names and addresses

Be able to cover all reception positions as necessary

Dealing with all patients or their relatives, friends or neighbours with their requests for appointment

Make adequate notes to pass on accurate messages

Coping with requests which are made for appointments, visits, collection of prescriptions, letters or messages left or to be left

Process appointment requests for current and future appointments either by telephone or face to face

Deal with visit requests

Dealing with Incoming Calls

**Job Type**: Part-time
Part-time hours: 26.75 per week

**Salary**: £9.18-£9.50 per hour

**Benefits**:

- Company events
- Company pension
- On-site parking
- Store discount

Schedule:

- Monday to Friday
- Overtime

COVID-19 considerations:
face mask wearing in clinical areas, regular hand and equipment cleaning

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (preferred)
- Receptionist: 1 year (preferred)

Work Location: One location

Application deadline: 03/03/2023
Reference ID: RECEPSMRFeb23



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