Customer Service Advisor

2 days ago


Peterborough, United Kingdom Reed Business Support Full time

Customer Service Specialist - Peterborough

**Job Title: Customer Service Specialist**

**Location: Peterborough**

**Hours per week: Full Time - 8PM TILL 9AM (NIGHT SHIFTS)**

**Salary: £14.63 per hour + Company benefits**

**Working Patterns: 7 ON 7 OFF**

This employer is proud to be known as experts in the travel money field providing great customer service to their corporate branch network and customers. Led by inspiring managers, their in-house training provides everything you need to know as a new teammember, and they will provide ongoing support and continuous development.

The dynamic and enthusiastic team have a hard-working ethic and provide great support to each other. If you enjoy achieving and exceeding targets with a positive team around you, you will find their Global Support Centre a great place to work.

This employer is committed to investing in the future of their company through their people.

**So, what will this role involve?**

Responding to inbound calls from a wide range of customers assisting them with their foreign currency requirements for their holiday or business trips. Their Customer Service team support both Customers and Branches with resolving their queries regardingtheir orders.
- Provide excellent relationship management
- Support branch / customer query investigations and resolution.
- Ensure GDPR and financial regulation standards are adhered to.
- Identify customer needs, clarify information and handle enquiries effectively
- Provide great customer service to individuals with a calm and professional manner.
- Deliver on targets such as: compliance, customer satisfaction and call handling times.

**About you**
- Experience in a Customer service environment preferable but not essential
- Strong phone and verbal communication skills along with active listening
- Call centre or retail sales experience is advantageous.
- Confident telephone manner
- Numerical skills (Numerical testing in interview process)
- IT skills
- What’s in it for you?
- They believe their colleagues are their key differentiator and they aim to create a safe and dynamic environment where all colleagues can thrive, feel supported and engaged, and reach their full potential.

**Benefits**:

- Company pension scheme
- Holiday - They love to reward loyalty, so the longer you work with them, the more holidays you get
- Employee discount platform with Everyday Rewards by Bupa
- Employee assistance programme

Exciting? We think so Your journey starts here, so take the first step to become part of the team by clicking apply



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