Senior Credit Controller
6 months ago
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._
- We believe that every life deserves world class healthcare._
Job Summary
**Salary**: Depending on Experience
Hours: Monday to Friday, 9am - 5pm.
Location: 40 Grosvenor Place, London, SW1X 7AW - Hybrid working.
Contract: Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit a Senior Credit Controller to join our Revenue Cycle team.
You will have comprehensive knowledge of private hospital collections, dealing with patients, embassies, private medical insurance companies and other funders. In this hands-on role the duties are varied and will include developing strong customer relationships, reducing aged debt, cash collection/processing and dealing with queries. Acting as an ambassador within the team, the Senior Credit Controller will have an enhanced level of responsibility to coach and be a “buddy” to new and existing team members. The post holder will work closely with the Credit Control Team Leader to ensure the efficient running of daily collection activities.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
What will your duties include?- Under the direction of the Credit Control Leader, you will be responsible for ensuring that daily collection activities are performed timely and to a high standard- Management and collection of outstanding debts from patients, embassies, private medical insurance companies (AXA, Bupa etc.) and other third party payers- Perform daily cash reconciliation and prepare banking in readiness for collection by external security service- Monitor collections metrics using dashboards to drill down into data presented in the components- Prepare monthly list of accounts for approval and assignment to external Collection Agency
What we need from you?- Minimum GCSE/High School Diploma or equivalent- Proven track record as a Senior Credit Controller within Credit Control team and experience in managing customer relationships, reporting on debt position, cash allocation and query resolution is essential- Credit Control experience in UK private healthcare is essential- Strong Excel skills is essential- Strong customer service skills is essential- Experience of working with the available functions on Healthcode including claim status, SMS and remittance processing etc. is desirable- Knowledge of Embassy billing structures and follow up processes is desirable- Knowledge and awareness of collection guidelines, insolvency process and limitations under PCI and GDPR regulations
What we can offer you?
We are offering an array of benefits to compliment working for a not-for-profit market leader, some of our benefits include:
- 25 days Annual leave plus 8 days Bank holiday a year- Auto-Enrolment of 5% pension - Cleveland contribute 10% through Salary Exchange- Private Medical Insurance and Private Dental Insurance- Life Assurance- Discounted gym facilities in our Admin Office Building- Employee Assistance Programme- Seasonal Ticket Loans
Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
Disclosure and Barring Service (DBS) Check
“Let’s deliver World Class care together”
- As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity._
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