Night Receptionist
3 weeks ago
**Role Responsibilities include**:
- Ensure members are recognised and greeted in a friendly and warm manner using the name when known
- Be alert and discreet with any security related manner and report any suspicious person to the Security Manager
- Handle member and guest queries professionally and efficiently in order to meet or exceed expectations at all times
- Offer a professional and efficient service in respect of all customer service functions and to maintain a positive attitude in demanding situations
- Ensure luggage assistance is provided to all arriving and departing members, checking to ensure all members and guests have all their luggage and belongings with them
- Ensure you have a detailed knowledge of the clubhouse, its rules (especially dress code) and its facilities in order to be able to answer member queries and directions
- Responsible for keeping the entrance of the Club clean and tidy and the door glass free from fingerprints
- Answer the telephone using the proper telephone etiquette, always answering promptly and in a courteous manner, as described in the Standards of Performance manuals
- Ensure the beds are ready, check-in Members, handle any request for overnight laundry, shoe shine pressing, ensuring it is carried out as per the standard operation procedure manuals
- Previous experience in a similar luxurious establishment
- Excellent communication skills and the ability to build a rapport
- Extensive customer service experience and enjoys making people happy
- Ability to think on your feet and problem solve where necessary
- Comfortable working autonomously especially at night
- Knowledge of Opera and Fidelio
- Extensive knowledge of the local area or the ability to learn
**Benefits include**:
- Free meals on duty
- Birthday day off
- Perkbox discount scheme
- European RAC cover
- Interest free season ticket loan
- Staff uniform
- Limited staff accommodation
- Generous pension
- Employer paid health cash plan
- Staff fund
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