Global Business Coordination Specialist

3 weeks ago


Tamworth, United Kingdom Aldi Full time

Retail is constantly evolving, which is why we have a diverse Global Business Coordination (GBC) department.

It is our job to think about how we can improve our customers lives, evolve the business, and prepare for the future on an international scale.

We use state-of-the-art technology to bring about digital change that delivers real customer value, internal efficiency and new customer experiences.

This is an opportunity for you to have a truly global impact on our business, driving innovative propositions and services to provide our customers with new and exciting ways to shop and improving the overall customer journey.

We are seeking a highly motivated individual to join our dynamic team as a Service Designer, based at our Tamworth Office in the UK.

Your role will be responsible for designing and optimizing new and current business services within ALDI’s Customer Interaction Domain; focusing on the experience had by customers in every interaction with the ALDI brand and enhance ALDI’s digital presence globally in the Retail sector.

You will be joining the Global Service Design team responsible for creating new Digital and Commerce services working in conjunction with each country representatives.

Experience Designers focuses on customer and employee interactions with a view to understand, design, test and prototype the customer experience across channels. You will ensure all designs align with The ALDI brand differentiators. Ensure usability and adoption of services by creating a consistent experience across all customer touchpoints, design world class experiences, follow industry trends and match the highest accessibility standards.

Your New Role:

- Use design tools to create concept sketches, user flow diagrams, low fidelity wireframes, storyboards, prototypes, and interaction specifications
- Link the development of conceptual ideas into concrete designs in line with a brands identity and business strategy
- Take an ‘outside in’ design approach i.e., what does the service need to look like from an end / user customer perspective
- Provide a clear vision for improving design processes and explaining and presenting design decisions to service designers, business owners and stakeholders
- Consider the human-computer interaction element of a design
- Define interaction models, user task flows and user interface specs
- Communicate scenarios (hypothetical users), end-to-end experiences, interaction models, and screen designs to other people working on a product
- Work with Service Designers to understand the macro level design to enable detailed work on user experience aspects
- Work collaboratively with the UI/UX Centre of Excellence within the central technical team
- Work with Visual Designers to incorporate a visual or brand identity into the finished product
- Work with a focus on the mobile experience and how we can preserve the experience across all devices

About You:

- Creative design skills
- Knowledge of designing customer facing assets or services
- Knowledge of UX/UI elements and design
- Knowledge of creative design software including Adobe creative suite, Figma and Miro
- Know-how in the development of customer journeys
- Knowledge of designing at a conceptual (macro) and detailed level for new services being introduced for customers
- Ability to bring customer propositions to life from a service perspective
- Knowledge of creating multiple design iterations and visual prototypes based on data and stakeholder feedback
- Workshop facilitation skills
- Strong presentation skills
- Thrives within a fast-paced environment with the ability to manage several projects at once
- Proactive, able to work collaboratively and deal with ambiguity
- Familiar with design thinking and agile principles

What you will get in Return:

- Salary starting from £33,165 rising to £47,990
- 5-day/40-hour week, working Monday
- Friday, with the opportunity for remote working 3 days per week.
- 5 weeks’ annual leave plus Bank Holidays.
- In office flexitime.
- Full training provided.
- Company sick pay scheme.
- Company maternity, paternity and adoption leave pay after 2 years
- Long service rewards.
- A variety of Aldi Perks



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