Junior Technical Customer Support

1 month ago


Hemel Hempstead, United Kingdom Nayax Full time

**AS A JUNIOR TECHNICAL CUSTOMER SUPPORT YOU WILL**:
**Overview**:
Nayax UK is looking for a Junior Technical Support Representative to join the UK support team. The team is the technical point of contact for Nayax’s customers and internal sales team. The Role is based at our Hemel Hempstead Office.

If you are analytical and like solving problems, but are also a great communicator, this role is for you

This role is a great opportunity to work in a growing, faced paced, and dynamic company, where there is room to grow and develop professionally.

**Key responsibilities**:

- Provide technical support via tickets and via customers calls, understand the issue and make sure the customer is satisfied with the solution.
- Act as a focal point for technical issues for our customers and make appropriate decisions on a timely basis.
- Guide and assist customers through technical processes.
- Understand and document customer's requirements, manage expectations, and provide gold standard customer service.
- Maintain and constantly improve an internal knowledge base and workflows.

**Requirements**:
**THE IDEAL CANDIDATE WILL HAVE:**
- Previous experience with a related customer service role.
- A people person who enjoys customer interaction, engaging them.
- Team player and a people person with great communication skills.
- Strong technical skills and proven ability to learn new technologies quickly & independently.
- Basic PC skills, such as Office Suite.
- Availability for a full-time position on-site.

Key competencies:

- Self-starter
- Independent and confident speaking with customers
- Motivated, Hungry to learn
- Curious
- Great Communicator

**Experience**:
Can be a fresh graduate with the right potential, does not have to have experience.

We need to look for things he/she done that show us he/she is good at learning things by themselves and with a technical orientation.
- _

Who we are:
Nayax is a global Fin-tech company and is the leading provider for cashless payment solutions for devices such as vending machines, self-check-out stations, electric vehicle chargers and more.

Nayax develops both hardware and software products, telemetry, remote management, BI solutions, and mobile apps. Nayax devices can be found all over the world, with branches in 9 countries, and 40 distributing partners. Our devices serve consumers in 55 countries and accept 26 currencies.

Join us in our fast paced, cutting edge environment. We love friendly, creative, and fun people.

**Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative**

**and eager individuals to join us in ou


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