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Soho Support

4 months ago

London, United Kingdom Soho House & Co. Full time

**The Role...**

We are looking for an experienced full time Coordinator to join our Soho Support Team.
This position would suit someone with experience in room reservations, who is adaptable
and thrives in a fast-paced working environment.

**Main Duties**

for Soho House properties in North America, converting enquiries to bookings and
in line with mystery shop guidelines.
- Accurate data entry, ensuring that all guest records are correctly inputted at all
times, without exception.
- To be commercially aware and able to offer recommendations on services.
Keeping up to date with all promotions and special offers across the business.
- To ensure that Soho House reputation is second to none within the industry in
terms of customer experience by continually exceeding guest expectation and
providing service excellence.
- To undergo any training needed to achieve the above responsibilities
- To work to agreed KPIs and adhere to company policies and procedures, whilst
delivery service excellence in line with the Soho House ethos.

**What We Are Looking For**
- Previous experience in a Reservations Agent role or similar - telephone based
customer service experience essential.
- Previous experience with Opera essential
- Excellent attention to detail and administration skills
- Previous experience of working with high profile/VIP guests
- Experience of working in a 5 star/luxury hotel
- Problem solving skills and previous experience of managing complaints efficiently
- Excellent reading, writing, and oral proficiency in the English language
- Excellent time management skills with the ability to prioritize tasks and meet
deadlines
- Sufficient knowledge of Microsoft Office

**Benefits...**

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Soho Friends Membership (Every House Membership awarded after 1 years' service)
- Free lunch at Store X Café in 180 Strand Mondays & Fridays
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Birthday Day Off
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy
- Season Ticket Loan
- Christmas Office Closure
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.