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A&e Secretary
4 months ago
The Emergency Department services based at Stoke Mandeville Hospital are looking for an enthusiastic individual to join our team, working in a busy friendly environment.
You must have a pleasant manner and be able to work as part of a team, who doesn't mind helping out with other duties from time to time but also has the ability to work unsupervised. If you are an organised and hard-working person with good communication and interpersonal skills who can interact with other teams and colleagues at all levels, then we would like to hear from you.
**The role will encompass**:
Diary & Time Management Event & Meeting Management Administrative
Providing first point of contact for the consultant team, prioritising the workload to ensure key tasks are delivered on time.
Ensuring that relevant documents are available to the department, such as police statements and clinical notes.
Organising meetings and events, including junior doctor teaching and induction.
Listen to why colleagues think we are a great place to work
- BHT - A great place to work (buckshealthcare.nhs.uk)
What does Buckinghamshire Healthcare NHS Trust offer you?
- As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
- We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
- We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
- We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
- As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
- Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
- Our vision is to provide outstanding care, support healthy communities and be a great place to work.
- Our mission is to provide personal and compassionate care every time.
- Our CARE values are collaborate, aspire, respect and enable.
1. Provide a complete secretarial service, including word processing using audio-typing, filing, photocopying, faxing, sorting mail, answering telephone and composition of letters, to the Consultants and their junior staff without direct supervision.
2. Accurately, to agreed templates, transcribe and type, longhand letters and direct dictation, medical and non-medical correspondence with follow up action as required. Often these letters will be of a distressing nature with complex medical terminology.
3. To professionally and sensitively provide the first point of contact for written and telephone enquiries to the Consultant’s office from patients/relatives, GP and other departments/hospitals, taking clear messages and using judgement to prioritise and take appropriate action for swift resolution. Assess urgency and act on own initiative when consultant is unavailable.
4. Sort and prioritise incoming mail using judgement and experience to decide which documents should be brought to Consultant’s attention for action. Distribution of own mail as appropriate.
5. Ensure a high standard of filing both paper and electronic. Maintain administrative systems, networked information and electronic messaging.
6. Maintain confidentiality/discretion at all times, regarding patient details and medical history.
7. Ensure that new doctors and locum doctors have access to all systems, including being a super user for smartcards
8. Supervise any bank administrative or other administrative staff in carrying out their duties.
9. Required to locate and track hospital notes accurately. Maintain a common filing system. Ensure that medical case notes are maintained correctly. Be responsible for the upkeep of hospital notes within this Trust, and organise the administration rota for retrieving notes from other hospital sites.
10. Provide essential cover for absences of secretarial colleagues.
11. Undertake any other duties of a secretarial nature, which may be requested to ensure the smooth running of the directorate.
12. Have excellent interpersonal and communication skills and knowledge of the range of secretarial procedures. Have a sound understanding of medical terminology and advanced typing skills. Computer literate in Microsoft products, including Word, Excel, Outlook, and also Trust information systems - Medway, Review and digital imaging.
13. Create and maintain close working relationships with other departments within the Trust, GPs and other outside agencies, e.g. Oxford Health, Thames Valley Police, and South Central Ambulance Service
14. Ensure knowledge of relevant Trust policies and procedures
15. Be courteous, sympathetic, attentive and project a professional image at all times.
**Communication**:
1. To promote collaborati
