Customer Service Consultant

6 months ago

London, United Kingdom TSB Banking Full time

**Job Title**: Customer Service Consultant (Money Confidence Expert) - 12 month Fixed Term Contract

**Function**: Branch Banking

**Location**: London, Peckham

**Salary**: £27,359 (£25,100 base, plus cash allowance of £2,259) and excellent benefits

At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.

We are looking for someone who is passionate about customer experience.

How you’ll make a difference

As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. You’ll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.

What you’ll bring

Be great with people, have a talent for talking to people both in person and over the phone

Have a flair for understanding what customers need and the best way to support them with their current and future goals

A desire to create a brilliant customer experience every time

Ability to help answer questions and sort out problems

Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.

Are an expert in being Digital inside and out, embracing assisted self-serve helping customers digitally using their own device or branch tablets with our online banking and mobile App.

Location

Peckham is in south-east London. Our branch is on Rye Lane just 50 yards away from the nearest train station Peckham Rye

What we offer in return

We’ll pay you a base salary of £25,100 from day one, and an excellent benefits package which includes:
Extra 9% of your salary (£2,259) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)

Variable Pay Award (5%/£1,255 on target) based on company performance.

Fantastic company pension - TSB contributing up to 13%

25 days holidays (plus bank holidays)

Private Healthcare

If this sounds up your right up your street, come and join our team. We make things happen

We are TSB. Life Made More

LI-KS1

Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.

Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you

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