Senior Customer Engagement Manager

4 days ago


Bedford, United Kingdom Spectrum IT Recruitment Full time

**Senior Customer Engagement Manager - Up to £66,000 - Remote Working**

A rapidly growing client of ours are looking for a Senior Customer Engagement Manger to join their Engagement team to work on a permanent, fully remote basis.

This is a multifaceted role which covers many domains. Predominantly you will be managing and supporting new and existing customers that have purchased the company's multiple cloud-based products and services that they offer.

Moreover, you will play a major part in shaping the culture of customer engagement throughout the business. For this, they require an innovative thinker and someone that's able to bring fresh ideas and is keen to improve business processes.

**Responsibilities**:

- Take responsibility of the customer relationships, being the primary point of contact
- Establish a trusted and advisory relationship with key customers
- Manage or escalate appropriate issues
- Regularly report on critical goals and key performance indicators
- Be highly customer facing, happy to attend either virtual or in-person meetings
- Shape the future of the company's customer engagement strategy
- Optimising the onboarding process of new customers, reporting, and sales processes
- Deploying new features such as customer satisfactions and feedback tools.

**Skills/Knowledge (Required/Desirable)**:

- Excellent experience within a similar position involving customer engagement and project management
- Highly customer facing, Stakeholder management
- Background/Interest in Digital Transformations and communications software
- SaaS solutions
- Driven/analytical mindset

This role offers a salary of up to **£66,000** including a range of benefits including a discretionary bonus.

Please contact or call to apply



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