Customer Engagement Manager
2 days ago
**Customer Engagement Manager - Up to £50,000 - Remote Working**
A rapidly growing client of ours are looking for a Customer Engagement Manger to join their Engagement team to work on a permanent, fully remote basis.
This role is essential in providing real value to new and existing customers insuring they are getting the most out of the cloud-based products and services they offer.
You will strive to build and strengthen relationships, while advocating for their customers and making sure arising issues are taken care of.
**Responsibilities**:
- Own the engagement relationship with customers
- Establish a trusted and advisory relationship with key customers
- Manage or escalate appropriate issues
- Regularly report on critical goals and key performance indicators
- Be highly customer facing, happy to attend either virtual or in-person meetings
- Work closely with Sales, Support, and Architecture teams to accelerate and enhance onboarding
**Skills/Knowledge (Required/Desirable)**:
- Excellent experience within a similar position involving customer engagement and project management
- Highly customer facing, Stakeholder management
- Background/Interest in Digital Transformations and communications software
- SaaS solutions
- Driven/analytical mindset
This role offers a salary of up to £50,000 including a range of benefits including a discretionary bonus.
Please contact or call to apply
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