Hotel Reservationist

We launched our world-first inland surf lagoon - Surf Snowdonia - in 2015, and quickly established ourselves as one of the most exciting adventure destinations in Europe. In 2019, we unveiled our new Adventure Parc Snowdonia brand, as well as a trailblazing (and award-winning) indoor adventure hub, Adrenaline Indoors.

We open the doors to our stunning new 106-bedroom Hilton Garden Inn, and a luxurious indoor / outdoor Wave Garden Spa. We will also launch showstopper new adventures including an outdoor pump track and carver skate bowl.

We are now looking for a **Hotel & Adventure Park Reservationist** who shares our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

To maximize customer, spend whilst delivering exceptional customer experiences. Focusing on the coordination of reservations in the hotel and maximising customer spend across the whole site.

**Main Duties and Responsibilities**
- Serve as the main contact for room reservations at the hotel
- Convert enquiries into contracted business to include offsite weddings, hen & stag parties and any group reservations
- Understand the products we sell, their price and the processes and systems designed to present them to our customers
- Optimise customer spend through promotional awareness and suggestive selling techniques - prioritise activity / interactions as appropriate
- Communicate clearly between customer and fellow departments / Conference & Events Operations
- Production of in-depth and informative function sheets
- Be proactive in ensuring through the “meet and greet” process all guests are welcomed in a timely and appropriate manner. Complete de-brief interviews to monitor the event experience
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport. Strive to meet new requests
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
- Ensure your behaviour respects the perspective, privacy, safety and security of your colleagues
- Provide constructive suggestions / feedback to the leadership group on product, process or learning delivery improvements

**Key Skills / Experience Requirements**

Team Work - The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.

Living the Values - The ability to inspire day to day demonstration of the Hilton and Adventure Parc Snowdonia’s values. The willingness to walk the talk and positively project the face of the business as a whole.

Dependability - The ability to do what is required to meet commitments and to deliver as needed.

Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.

Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.

Productivity - The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

**Preferred Qualifications**
- Excellent oral and written communication skills
- Proficient in Microsoft Word and Excel
- Experience working as part of a team where “people” skills were important
- Working in a sale’s driven environment
- Experience of Hotel Reservations
- Ability to use the Microsoft suite of systems
- Experience with Delphi, full training will be given

**Additional Information**
- Standard working hours 5 out of 7 days and to the business needs.
- This role requires you to be at the heart of the operation on-site
- If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management.
- Welsh language (desirable).
- This role is open to direct applicants only: no agencies please

**Benefits**
- Discounted or free food
- Flexible schedule
- On-site parking
- Competitive salary
- Holidays
- Additional benefits included

**Schedule**
- Day shift
- Monday to Friday
- Weekends

**Job Types**: Full-time, Permanent

**Salary**: £22,880.00 per year

Ability to commute/relocate:

- Conwy LL32: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: RES