Reservationist

We are now looking for a Hotel Reservationist who shares
our passion for Hilton Garden Inn Snowdonia, hospitality, and world-class
customer service. We value hard working, positive team players who are
committed to delivering an incredible experience for our guests. Want to be
part of the adventure? Take a look at the full job description below.

Job Purpose

To maximise customer, spend whilst delivering exceptional
customer experiences. Focusing on the coordination of reservations in the hotel
and maximising customer spend across the whole site.

Main Duties and Responsibilities

• 
  
• Serve as the main contact for room
  reservations at the hotel
  
• Respond to all customer enquiries via
  telephone, email, and direct
  
• Convert enquiries into contracted business
  to include offsite weddings, hen & stag parties and any group
  reservations
  
• Understand the products we sell, their
  price and the processes and systems designed to present them to our
  customers
  
• Optimise customer spend through
  promotional awareness and suggestive selling techniques – prioritise
  activity / interactions as appropriate
  
• Communicate clearly between customer and
  fellow departments / Conference & Events Operations
  
• Production of in-depth and informative
  function sheets
  
• Be proactive in ensuring through the “meet
  and greet” process all guests are welcomed in a timely and appropriate
  manner. Complete de-brief interviews to monitor the event experience
  
• Demonstrate an awareness of customer
  priorities, anticipate needs and build rapport. Strive to meet new
  requests
  
• Be aware of company policy and legal
  requirements that affect your role and always respect the privacy of our
  customers
  
• Ensure your behaviour respects the
  perspective, privacy, safety and security of your colleagues
  
• Provide constructive suggestions /
  feedback to the leadership group on product, process or learning delivery
  improvements

Key Skills / Experience Requirements

Team Work – The ability to work co‐operatively with others, be part of a team and work together as
opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.

Customer Focus - The ability to proactively sense and take
action on customer needs and opportunities. The willingness to exceed customer
expectation.

Living the Values - The ability to inspire day to day
demonstration of the Hilton and Adventure Parc Snowdonia’s values. The
willingness to walk the talk and positively project the face of the business as
a whole.

Dependability - The ability to do what is required to meet
commitments and to deliver as needed.

Adaptability - The ability to be flexible and change as needed.
The willingness to learn from others.

Quality - The ability to meet commitments in accordance with
requirements and deliver value. The willingness to pursue excellence.

Productivity - The ability to maximize output with minimum
input. The willingness to seek more efficient and effective ways of getting
things done.

Preferred Qualifications

• 
  
• Excellent oral and written communication
  skills
  
• Proficient in Microsoft Word and Excel
  
• Experience working as part of a team where
  “people” skills were important
  
• Working in a sale’s driven environment
  
• Experience of Hotel Reservations
  
• Ability to use the Microsoft suite of
  systems
  
• Experience with Delphi, full training will
  be given
  

‘What’s in it for me?’ I hear you ask

• Hilton Honors Team Member rates worldwide
• Service charge paid regularly 
• Health Assured Employee Assistance Programme
• Full or Part time role
• Refer a Friend Scheme
• 25% off ‘Spa Experience’ entry in off-peak hours