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Housing Repairs Coordinator

2 months ago

StratforduponAvon, United Kingdom BDS Northern Full time

BDS have a fantastic opportunity for a Housing Repairs Co-Ordinator to join our clients dedicated team in Stratford Upon Avon.

You will be the point of contact for the business for contractor related chase ups and queries and process payments for all managed contracts

The role is going to be dealing with investigation and talking to customers that are going through complaints and writing letters with the outcome of complaints so we need someone with complaint experience and letter writing,

Duties include but are not limited too;
- To be a clear point of contact for any initial job chase or issue relating to our core contractors for all stakeholder (CSC and Property Management Team)
- To manage hourly/daily the effective planning and controlling the workload of jobs and re-attends and book jobs in with customers that fits in with the customer expectation/requirement and working within the business areas KPI’s.
- Highlight any issues of contractors not accepting jobs within SLA’s and address with contractor directly, escalating persistent issues to the Contracts Operations Manager)
- Actively track a jobs progress through the journey using the appropriate means and take the required actions to support job completion with customer satisfaction.
- Review the daily WIP levels and identify jobs that can be brought forward and book in with customer.
- Strong communications with written and verbal directions.
- Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer outcomes
- A highly effective individual capable to motivate, engage with field based teams and contractors to deliver optimum performance

This role will be based in Stratford Upon Avon

Hours; 9am to 5 pm with break - 36.25 hours a week

Pay; £13.70 PAYE or £18.18 UMB.

This is a temp ongoing contract to start ASAP

**Job Types**: Full-time, Permanent, Temp to perm

**Salary**: £13.70-£18.18 per hour

Schedule:

- Monday to Friday
- No weekends

Work Location: Hybrid remote in Stratford-upon-Avon

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