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Repairs Coordinator
3 months ago
We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
We are looking for a repairs coordinator on a 12 month FTC to cover a maternity period to effectively manage the end to end job delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the contracts manager. To be the point of contact for the business for contractor related chase ups and queries and process payments for all managed contracts.
This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.
What you'll achieve
- To be a clear point of contact for any initial job chase or issue relating to our core contractors for all stakeholder (CSC and Property Management Team)
- To manage hourly/daily the effective planning and controlling the workload of jobs and re-attends and book jobs in with customers that fits in with the customer expectation/requirement and working within the business areas KPI's
- Actively track a jobs progressthrough the journey using the appropriate means and take the required actions to support job completion with customer satisfaction
- Highlight postcodes areas where WIP is increasing and take appropriate action by, highlighting to relevant contractor and other relevant partnership staff
- Responsible for processing contractors' applications for payment and updating Orbits systems accordingly
What you'll bring
Essential skills
- Strong communications with written and verbal directions
- Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer outcomes
- I.T. and Microsoft word astute
- A highly effective individual capable to motivate, engage with field based teams and contractors to deliver optimum performance
- Resilient and an eye for detail
Why Orbit?
Choosing us means being rewarded in every sense.
Here's what you can expect to enjoy with us.
A rewarding experience that works for you
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
A place to progress
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
A purpose to feel proud of
We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.
What brings us together is a passionate belief in progress and people.
Read more about the values and purpose that drive us on our careers website.
How we hire
We aim to make our hiring process simple and fair:
- Online application
- Interview(s)
- Decision and offer
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
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