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Multi Property Sales Leader

3 months ago

Aberdeen, United Kingdom Marriott International, Inc Full time

**Job Number** 23015962

**Job Category** Sales & Marketing

**Location** Delta Hotels Aberdeen, Overton Circle-Dyce, Aberdeen, Scotland, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Functions as the leader of the hotel’s Sales department. Manages the on-property sales team.

Leads on-property sales function to build long-term, value-based customer relationships that enable achievement of hotel sales objectives.

The Hotel Sales Leader implements agreed key sales initiatives and ensures execution of sales and marketing strategy and programs in the hotel.

Achieves individual booking goals and has responsibility for achieving defined property revenue goals, guest and associate satisfaction and makes recommendations on direct reports booking goals (if applicable).

Works closely with cluster leadership and cluster support team, to achieve hotel budget.

**CANDIDATE PROFILE**

Education and Experience
- Minimum of 2-3 year sales experience

Education or Certification
- High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred

**CORE WORK ACTIVITIES**

Sales and Marketing
- Oversees all day to day activities of direct reports.
- Provides team leadership to ensure maximum revenue potential; sets example with personal booking goals.
- Proactively develops and manages relationships with key stakeholders, both internal and external.
- Analyzes market information by using sales systems and executes strategy to achieve hotel’s financial room and catering goals.
- Develops, implements and sustains aggressive solicitation program focused on increasing business.
- Contributes to the cluster team to define and implement a sales plan addressing revenue, customers and the market
- Assists with the execution of marketing activity as outlined by the Field Marketing Team and Director of Sales - Cluster.
- Works collaboratively with off-property sales channels (e.g., Field Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

Guest Satisfaction
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for customer relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest complaints.
- Supports with guests during pre
- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction, as required.
- Empowers associates to provide excellent sales and customer service.
- Establishes guidelines so associates understand expectations and parameters. Ensures associates receive on-going training to understand guest expectations.
- Observes sales and service behaviors of associates and provides feedback to individuals and/or managers; continuously strives to improve service performance.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Ensures that a customer recognition program is in effect throughout property Sales and Events team.

Human Resources
- Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.
- Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
- Uses all available on the job training tools for associates; implements and manages training initiatives and conducts training when appropriate; ensures self and direct report managers attend appropriate core training classes.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Conducts hourly associate performance appraisals according to Standard Operating Procedures.
- Executes a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
- Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Assists associates based on their individual strengths, development needs, career aspirations and abilities.
- Administers sales bonus and incentive programs for direct reports e.g. Golden Circle
- Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
- Constantly strives to improve associate retention. Brings issues to the attention of Human Resources as necessary.
- Manages associate progressive discipline procedures for areas of responsibility. Ensures hotel policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to St