Service Delivery Specialist

5 months ago

York, United Kingdom Vismo Ltd Full time

**Service Delivery Specialist within the Sales Team**

Company Overview:
Vismo, established in 2012 with offices in York, UK, and New Jersey, USA, is a leading provider of location monitoring and safety solutions. With a global presence, Vismo supports over 350 clients and protects more than 450,000 users worldwide.

Vismo focus is on providing innovative tracking and monitoring solutions for businesses, organisations, and individuals. Vismo's platform is designed to enhance the safety and security of personnel, especially those who operate in remote or high-risk locations.

Key Features and Solutions:

- Global Tracking: Vismo's platform utilises GPS, satellite, and other location-based technologies to provide real-time tracking of individuals and assets worldwide.
- Security and Safety: The company's solutions often include features for enhancing the safety and security of users. This may involve geo-fencing, panic alerts, and other emergency response functionalities.
- Reporting and Analytics: The platform provides tools for generating reports and analytics, enabling organisations to analyse movement patterns, assess risks, and improve decision-making.
- Customisation: Vismo's solutions are often customisable to meet the specific needs of different industries, including corporate security, government, and NGOs.
- Employee Duty of Care: The company emphasises its role in helping organisations fulfil their duty of care to employees by providing tools for monitoring and responding to potential threats.
- Global Reach: Vismo's services are designed to operate globally, making it suitable for organisations with international operations.

Position Overview:
Vismo is currently experiencing rapid growth and is seeking a dynamic individual to support the Sales team as a Service Delivery Specialist. This role, based in York, involves collaborating with virtual team members in the US. The primary responsibilities include onboarding new clients, ensuring comprehensive information for order fulfilment, conducting training sessions, and managing timelines for a smooth implementation process.
- Client Relationship Management: Build and nurture strong relationships with clients, understanding their requirements, and proactively addressing any concerns to enhance overall satisfaction.
- Process Optimisation: Identify opportunities for streamlining service delivery processes, implementing best practices, and driving efficiency gains to meet or exceed service level agreements (SLAs).
- Quality Assurance: Implement rigorous quality control measures to uphold service standards, ensuring that deliverables consistently meet or exceed client expectations.
- Issue Resolution: Act as a point of contact for issue escalation and resolution, collaborating with cross-functional teams to address challenges promptly and effectively.
- Performance Metrics Monitoring: Regularly monitor and analyse key performance indicators (KPIs) to gauge the effectiveness of service delivery, making data-driven decisions to enhance overall performance.
- Continuous Improvement: Foster a culture of continuous improvement by identifying areas for enhancement, proposing and implementing innovative solutions to optimise service delivery processes.
- Communication Skills: Effectively communicate with both internal teams and external clients, providing updates, addressing concerns, and ensuring transparency throughout the service delivery lifecycle.
- Training and Development: Contribute to the professional development of the service delivery team by providing training, mentorship, and support to ensure a skilled and motivated workforce.

Qualifications and Experience:
Previous experience in onboarding new clients within a software or technical field.

Proven ability to deliver technical support.

Strong customer service skills.

Experience with virtual collaboration.

Excellent communication skills.

**Benefits**:
Competitive salary: £28,000 - £32,000.

Dental and health benefits.

Company pension.

Opportunity for professional growth within a fast-growing organisation.

Application Details:
Note: No agencies, please.

**Salary**: £28,000.00-£32,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private dental insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Onboarding New Clients within a software or technical field: 2 years (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- York, YO30 5PD (required)

Work Location: In person

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