Service Delivery Manager

2 months ago


York, United Kingdom Ice Recruitment Limited Full time

Service Delivery Manager

York office based

£40k-£55k + car allowance


Our client are a solutions and services provider and are looking for an SDM to join their growing team.


Who are you?

2+ years in a service delivery role or technical role

Have experience building and working with clients face to face / phone

Incident management is key to this role


Role purpose

As Service Delivery Manager, you will be responsible for the effective delivery of services.


This is a customer-facing role. You will also be dealing with internal stakeholders.

Role responsibilities

Measuring the performance of services against agreed customer SLA’s

Building and maintaining working relationships with customers

Creating reports regarding performance

Holding monthly/ weekly reviews

Being a point of escalation

Incident management

Working with the sales team to draw up proposals for new customers

Responsible for SLA adherence on contracts

Create slide decks and present to prospect customers

Be part of a bid team owning questions for transition & service delivery

Required

Experience within a similar role

Experience working within tech MSP/ multi-customer environment

Knowledge of ITIL

A passion for delivering the very highest standards of service to our clients

Excellent customer facing communication skills both written and spoken

Ability to build effective working relationships both internally and externally especially with all key stakeholders



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