Customer Support Administrator
4 weeks ago
**Customer Support Administrator**
**Wetherby**
**£25k to £28k pa**
Invigorate Recruitment is looking to recruit a Customer Support Administrator to join an expanding accounts team within a business that suppliers a luxury product internationally.
This is an interesting and varied, customer centric role, assisting with quotations and blended with other customer service functions, including liaising with customers regarding shipping of orders, managing and sending samples and submits.
**Main Responsibilities**:
- Prepare customer quotations in multiple currencies for many different customer segments, with quotations returned to customers within 24 hours.
- Develop a thorough knowledge of our product offering in order to be able to quote appropriately to the customer.
- Develop a thorough knowledge of our customer base and routes to market.
- Manage the library of finishes, keeping stock and organising replenishment when needed.
- Researching & extracting prospect data from various sources.
- Resolving/responding any customer enquiry.
- Liaise with clients offering effective and timely communication.
- Ad hoc office duties
**Skills and Abilities**
- Well organised, process driven individual with a strong attention to detail.
- Excellence in customer service, strong commercial awareness
- Excellent communication skills both written and verbal.
- Problem solving
- Team player
- Competent using MS package.
- Able to work on own initiative.
- Good working knowledge of excel (desired)
- Ability to prioritise workload.
**This is an office based role.
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