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Administrative Assistant

3 months ago

Norwich, United Kingdom Atalian Servest Full time

**Job Reference: GRP/CS/22-03/819**

**Job Title: Administrative Assistant**

**Location: Site Based**

**Site Address: Norwich, Norfolk**

**Postcode: NR4 7TJ** -**_Applicants must have the right to work in the UK_**

**Salary: Competitive**

**Contract**:Permanent**

**Hours per week: Weekdays - 40 hours per week**

**Business Overview**

The Atalian Servest workforce is made up of 30,000 passionate, responsive, and knowledgeable colleagues, all of whom deliver sustainable and award-winning FM solutions to our clients.

Our corporate departments support our operational divisions and ensure we can provide an exceptional level of service to our clients. With various career paths available, our office-based teams are essential to our award-winning service delivery.

**Role Overview**

We are currently recruiting for an Administrative Assistant to join our passionate and driven team based at our Site Based in Norwich, Norfolk

**Benefits**
- 25 days holiday + bank holidays
- Access to ‘Wagestream’ - a financial well-being tool
- Wide range of retail discounts
- Regular social and charity events held in our offices
- Get involved in charity events in the local community

**Wellbeing**
- Discounted gym membership
- Eye test £25 voucher and up to £100 towards glasses
- Join our Cycle to Work scheme via salary sacrifice
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community - join a committee or take part in our D&I initiatives and events
- Access to internal Mental Health First Aiders

**Career development and recognition**
- Immediate access to “Opportunity” our internal Learning and Development platform
- Required professional membership fees paid for
- Opportunity to win monthly Atalian Servest Superstar Awards
- Long service awards

**Key Responsibilities**:

- Ensure excellent attention to detail in the areas of focus for this role - reconciling purchase orders to invoices, data management of assets and task
- Ensure clear and concise quality updates reflecting true job progression are being used.
- Prioritise numerous competing tasks; continuously monitor the progress of work whilst communicating any delays to the relevant people.
- Effectively manage a significant workload in a fast-paced environment.
- Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contracts.
- To assist in keeping WIP levels on contracts to a minimum by ensuring the timely completion of jobs.
- Ensure any interactions with all customers reflects positively on the company.
- Support with the scheduling of subcontractor work as and when required.
- Support with raising purchase orders within the system for materials for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.
- Ensure all engineer paperwork is quality-checked and uploaded as required.
- Chase missing paperwork from the field team or third-party supply chain.
- Verifying parts have been arranged, ordered or collected by the attending engineer.
- Manage and organise multiple mailboxes.
- Updating internal CAFM system with updates.
- Administrative support for the engineer on-call rota.
- Updating customer systems with required contractual updates.

**About You**:

- Experience working within a facilities management helpdesk is advantageous.
- Administrative experience essential.
- Good understanding and experience with Microsoft Office software packages and general IT knowledge.
- Experience in using CAFM or other management systems.

**How to apply**

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500 (T&Cs apply)

**Diversity & Inclusion**

We are an equal-opportunity employer and are proud of the diversity represented across our business. In 2021 we won the IWFM award for our diversity and inclusion initiative, CHROMA and we are proud to have also achieved the Disability Confident Level 2 Standard as well as being signatories of the Race at Work Charter and Mental Health at Work Commitment.