Outbound Customer Accounts Specialist
3 weeks ago
We are recruiting on behalf of one of the largest Housing Associations who are looking for Temporary **Customer Accounts Specialists** to join their team in Croydon for initially 3 months with the potential to be extended
Hours 8.30 -5pm
Office based with the potential to work on a hybrid basis after the 1st month of training.
Duties of the **Customer Specialist roles**
- To call customers in relation to their rent account, in order to collect payments, set up pay arrangements
- To manage the direct debits process
- To undertake administration duties relating to customer accounts
- To undertake the collection of debts in accordance with collection policies and procedures, working with otherstaff to collectively meet objectives
- Undertake any other duties and responsibilities of an equivalent nature as required
- To ensure compliance with the company's Equality & Diversity, Health & Safety policies and general Data Protection Regulations
**Experience Required:**
- Previous outbound **call centre/Contact Centre Experience**.
- Strong numeracy, literacy and communication skills with a minimum pass in Mathematics and English at GCSE level or equivalent
- Be an excellent communicator when managing customer queries using the most appropriate method of communication, to ensure you provide an excellent customer focused service
- To consistently work with integrity, professionalism, empathy and consideration
- Experience of dealing with customers in a pressurised environment and using positive negotiation skills to reach mutually acceptable outcomes
- Be an excellent communicator, politely & professionally deal with customer queries using the most appropriate method of communication
-
Senior Operations Manager Outbound
10 hours ago
Croydon, United Kingdom GSF Car Parts Limited Full timeAbout The Role Are you ready to drive excellence in the logistics industry? We are seeking a dynamic Senior Operations Manager to join our team in Wolverhampton. The Role: As the Senior Operations Manager, you'll play a crucial role in our logistics function, ensuring smooth and efficient operations in our distribution centres. From overseeing...
-
Customer Service Specialist
1 month ago
Croydon, United Kingdom Contact Centre Recruitment Full time**Customer Service Specialist** **Location: Croydon** **Must be able to start 17th March 2023** **Salary**: £20,000 plus bonuses and excellent benefit package Your role as a Customer Service Agent will be to speak to our clients’ customers and deal with any queries regarding their outstanding account. To understand their circumstances and agree...
-
Senior Operations Manager Outbound
21 hours ago
Croydon, Cambridgeshire, United Kingdom GSF Car Parts Limited Full timeAbout The Role Are you ready to drive excellence in the logistics industry? We are seeking a dynamic Senior Operations Manager to join our team in Wolverhampton. The Role: As the Senior Operations Manager, you'll play a crucial role in our logistics function, ensuring smooth and efficient operations in our distribution centres. From overseeing...
-
Senior Operations Manager Outbound
9 hours ago
Croydon, Cambridgeshire, United Kingdom GSF Car Parts Limited Full timeAbout The Role Are you ready to drive excellence in the logistics industry? We are seeking a dynamic Senior Operations Manager to join our team in Wolverhampton. The Role: As the Senior Operations Manager, you'll play a crucial role in our logistics function, ensuring smooth and efficient operations in our distribution centres. From overseeing...
-
Customer Account Executive
1 month ago
Croydon, United Kingdom Wellbeing Solutions Full timeWellbeing Solutions is seeking to appoint an experienced Customer Account Executive to join our busy commercial team. This is an exciting opportunity to work in the rapidly expanding and dynamic field of workplace mental health - interacting daily with HR professionals seeking to support their teams in these challenging times. This role is specifically...
-
Customer Experience Specialist
14 hours ago
Croydon, United Kingdom Matt Burton Full timeOur Client, a leading car manufacturer are currently looking for a Customer Experience Specialist to join their business based out of their Toyota Croydon Dealership. This is a new and exciting position that will provide a huge customer focus through the sales process. As a Customer Experience Specialist to join our busy showroom team to help delight our...
-
Customer Experience Specialist
1 month ago
Croydon, United Kingdom MBA Group Full timeOur Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Toyota Croydon** Dealership. This is a fantastic opportunity for an experienced customer service professional to make their first move into a premium automotive dealer group. Key responsibilities of a...
-
Customer Assistance Coordinator
2 weeks ago
Croydon, United Kingdom Aspire Personnel Ltd Full timeThe role: As a Medical Assistance Coordinator, you will be helping our client’s customers in their hour of need, any place and at any timeYou will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring customers...
-
Customer Assistance Coordinator
2 weeks ago
Croydon, United Kingdom Aspire Personnel Ltd Full timeThe role: As a Medical Assistance Coordinator, you will be helping our client’s customers in their hour of need, any place and at any timeYou will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring customers...
-
Customer Service Advisor
4 weeks ago
Croydon, United Kingdom Berry Recruitment Full timeDue to growth, one of our clients based in Croydon are looking to expand there team over the Christmas period. They are looking for a Customer Service Advisor to support there already busy office on a temporary basis to cover holidays and increase in demand,Working in a very busy call centre **Your responsibilities will** - Customer Service - Managing...
-
Customer Service Agent
7 days ago
Croydon, United Kingdom CCSCollect Full timeCCSCollect is offering an excellent opportunity to join our Team as a Customer Service Agent. CCS is a long established and successful Debt Recovery company based in Croydon. We are looking for agents who are located in the **London area or within a 10-mile radius of Croydon.** **Applicants outside of this area will not be considered due to the commuting...
-
Customer Assistance Coordinator
1 week ago
Croydon, United Kingdom Aspire Personnel Ltd Full timeThe role: As a Medical Assistance Coordinator, you will be helping our client’s customers in their hour of need, any place and at any time You will be delivering outstanding experiences by providing practical solutions and advice at a time when your help is needed most. You will use your organisational skills in a kind and empathetic way, ensuring...
-
International Removals Coordinator
1 month ago
Croydon, United Kingdom Easy Shipping Ltd Full timeEasy Shipping is a family-run removals and shipping company that has been established for more than 20 years. Based in South London, we have two warehouses incorporating offices along with a fleet of 17 vehicles and a growing team of 35+ dedicated and employed staff. As well as shipping and removals, we also provide storage solutions, sell packing...
-
Customer Service Coordinator
1 month ago
Croydon, United Kingdom Floss Agency Full time**PLUS 2K ANNUAL BONUS** **The role**: You will be providing a professional, efficient and proactive service, reflecting the brand values. You will be receiving inbound calls from customers wishing to renew their warranties in line with the principle of treating customers fairly. You will be utilising your skills to ensure that customers are provided with...
-
Customer Service Coordinator
1 week ago
Croydon, United Kingdom Altitude-Recruitment Limited Full timeJob Title: Customer Assistance Coordinator – Medical Location of work: Croydon Office/HybridSalary: £27,013.60Bonus: £2045 performance bonus The role: As a Medical Assistance Coordinator, you will be helping our customers in their hour of need, any place and at any time. You will be delivering outstanding experiences by providing practical...
-
Customer Sales Coordinator
6 days ago
Croydon, United Kingdom Allianz Partners Full time**ob Title: Customer Experience Coordinator - Warranty Sales** **Location of work: Hybrid** **Salary: £24,091.40** **Bonus: £2,00.00** **The role**: Working on behalf of our Automotive clients, you will be providing a professional, efficient and proactive service, reflecting the brand values of our clients. You will be receiving inbound calls from...
-
Senior Operations Manager
10 hours ago
Croydon, United Kingdom GSF Car Parts Limited Full timeWe are seeking a dynamic Senior Operations Manager to join our team in Wolverhampton. As the Senior Operations Manager, you'll play a crucial role in our logistics function, ensuring smooth and efficient operations in our distribution centres. From overseeing outbound shipping activities to maintaining top-notch accuracy and quality standards, you'll be at...
-
Customer Sales Coordinator
7 days ago
Croydon, United Kingdom Allianz Partners Full time**Job Title: Customer Experience Coordinator - Warranty Sales** **Location of work: Hybrid** **Salary: £24,091.40** **Bonus: £1,500.00** **The role**: Working on behalf of our Automotive clients, you will be providing a professional, efficient and proactive service, reflecting the brand values of our clients. You will be receiving inbound calls from...
-
Accounts and Audit Senior
5 days ago
Croydon, United Kingdom Hays Specialist Recruitment Limited Full timeAccountancy Practice - Croydon - Accounts & Audit Senior **Your new company** A well established accountancy practice with an impressive and growing client portfolio. **Your new role** Work with the managers and partners your role will be varied. Your role will include preparing statutory accounts for limited companies, partnerships and sole traders;...
-
Accountant
1 month ago
Croydon, United Kingdom Pro Talent Full timeProTalent are currently working with a successful specialist firm in Croydon to recruit a Qualified Accountant to join the Public Practice division of the business. The firm: - Well established and successful accountancy firm with a fantastic reputation in the market place - Well established, specialist divisions within the firm - Friendly, professional...