Events and Groups Consultant

2 months ago

East Kilbride, United Kingdom Clarity Travel Full time

**Overview and what we offer
- East Kilbride office
- Monday - Friday 37.5hrs
- Refer a friend for £1000 bonus which is unlimited
- Extra earning potential with Incentive Scheme
- Generous holiday entitlement
- Staff Awards
- Hotel and airline discounts
- Discounts on sporting events and tickets
- Exclusive discounts for mobile phone providers, designers, retailers, days out, gym memberships and much more
- Employee Assistance inc access to free counselling
- ** OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE**:

- At Clarity we not only listen, we adapt and we deliver

**Who we are**

Clarity is a Top 10 UK-based Travel Management Company with global reach. With over 60 years’ experience, we are backed by the brightest people, and industry leading technology.

**Your new role**

Offer first line support to our clients wishing to book meetings, conferences & group arrangements for a variety of events throughout the world, assisting with all travel requirements and logistics and always providing excellent customer service. This role is to work on an array of client accounts in a variety of industry sectors
- Process all Events & conference enquiries around the world in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals
- Process all group flight reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals.
- Offer a variety of flight options, explaining fare rules Booking flights for groups of passengers and groups of individual passengers.
- Offer advice regarding destinations, best/most cost-effective carrier/suppliers/venues etc.
- Take ownership and responsibility for all client queries handled until successfully concluded.
- Ensure that full support is given to the key preferred suppliers.
- Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner.
- Accurately process data and issue invoices to ensure compliance with ISO standards. Log and deal with customer complaints and reduce future issues, escalating where necessary.
- Support the management team to coach and develop other members of the team
- Utilise account management skills in order to retain and grow business.

**This role will require you too**:

- Convert general enquiries into actual bookings utilising all the tools and technology available.
- Take ownership of complex customer enquiries received in writing or over the telephone.
- Ensure the highest level of customer service is offered to internal and external customers at all times.
- Maintain and Develop relationships with key clients.
- Responsible for delivering the most cost-effective solutions to remain competitive.
- Build relationships ensuring the efficient processing of all bookings and queries received.
- Confirm the reservations as required and ensuring the booking process goes smoothly
- Previous experience booking Group flights, and coordinating group bookings
- Excellent Worldwide travel knowledge
- Proficient in using travel booking systems, including use of a GDS
- Computer literate with experience of Microsoft office
- Flexible and able to prioritize tasks in line with business objectives
- Accuracy and ability to follow complex instructions
- Exceptional communication skills both verbal and written
- Ability to think logically and consider all relevant aspects with strong analytical skill

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