Call Centre Operative

3 days ago


Bicester, United Kingdom Grafton Recruitment Full time

Job Title: Call Centre Operative
Type of Business: Emergency Services
Location: Bicester, Cherwell

**Salary**: £21,730 to £23,177 a year Per Annum/Pro Rata
Length of contract: Permanent
Hours: Multiple options available, including 18 hours, 24 hours or 40 hours per week
**Job summary**
Our client are looking to recruit several Call Centre Operatives (Ambulance Call Takers) to join their teams' Emergency Operations Centre in Bicester, Cherwell. As an Ambulance Emergency Call Taker, you will be directly involved with taking live 999 ambulanceemergency calls, taking vital information to help arrange the most appropriate care and support.
**Roles and responsibilities of an Emergency Call Taker include**:

- To efficiently prioritise emergency, urgent and routine calls using a computer aided triage.
- Provide all callers with appropriate pre-arrival instructions including cardiopulmonary resuscitation, choking procedures, childbirth procedures and the treatment of unconscious patients.
- To operate telephony equipment specific to role.
- Competent in the use of IT systems
- GCSE grades 4-9 or equivalent in Maths and English
- Customer service experience from a telephone or face to face role
- Good written and verbal communication skills
- Ability to listen and record information accurately
- Ability to remain calm whilst working in a pressurised environment
- Attention to detail and accurate data entry skills

**Benefits for this role include**:

- Starting salary £21,730 + Unsocial hours payments (annual salary circa £25,000pa)
- A nationally recognized qualification in NHS Pathways.
- 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
- Enrolment into the NHS pension scheme
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.
- Free onsite car parking
- Expert training and support from our dedicated in-house education team
- Disability support

**Person Specification**
Essential
- Experience of working in a customer focused environment
- Experience of using a computerised system
- Awareness of equality and diversity in the working environment and the surrounding community

Desirable
- Geographical knowledge of the Operational area
- Experience of working in a call centre
- Experience of working rotating shifts
- Previous NHS experience
- Previous experience of patient care

**Disclosure and Barring Service Check**
**Hiring Contact: Lauren McNeal**
**Agency: Grafton Recruitment**
**If you would like any further information about any vacancies before applying, please feel free to contact



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