Contact Centre Manager

2 weeks ago

Bicester, United Kingdom Valda Energy Limited Full time
The Energy Revolution.

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech-driven, and customer-focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values: communicate, collaborate, own it, embrace change, and put the customer first. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

Perks that Power Your Journey.️
  • Annual Salary up to £45k
  • Company annual bonus scheme
  • 25 days of annual leave plus bank holidays, plus length of service award up to 30 days
  • Private Medical Insurance with Vitality Health
  • Life Insurance policy, providing coverage at four times your salary
  • Employee Assistance Programme offering confidential support and guidance
  • Enjoy an array of complimentary snacks, drinks, and lunch options in our office
  • Salary sacrifice pension scheme where we will match contributions up to 4%
  • In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
  • Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards.
How you will Energize Our Team.

The Contact Centre helps business energy customers with their energy account management, aiming to effortlessly get them back to what matters, running a business. The Contact Centre Manager will manage a team of Customer Service Team Leaders and Advisors who handle customer contact through multiple channels, ensuring the business is supported through operational effectiveness and delivery of department KPIs. This is a fantastic opportunity to develop a customer centric, contact centre where our people and customers matter most.

How you will contribute:

  • Be an experienced Contact Centre Manager responsible for managing, motivating, and developing a team of Customer Service Team Leaders and Advisors
  • Manage, mentor, coach and develop your Team Leaders to maximise their potential
  • Developing the department, creating an engaging culture, and nurturing talent
  • Drive best practice and continuous improvement
  • Performance and policy management
  • Lead meetings with key stakeholders
  • Help grow our team and support our recruitment strategy
  • Support the business through operational effectiveness and delivery of KPIs, digital first
  • Manage the effective development and implementation of contact centre technology
  • Maintain up to date knowledge of industry and company developments
The Spark we're Looking For.
  • Minimum of 2 years experience in a contact centre leadership position
  • In depth experience of contact centre technologies
  • Strong experience in managing and developing a growing team
  • Energy industry experience (desirable)

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on joinus@valdaenergy.com

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