Scheduler
3 days ago
**Company Description**:
Are you a **dynamic problem solver**, with experience in scheduling, logistics, or care coordination? If so, this is for you
An exciting opportunity has arisen for a **part time office-based Scheduler** to join our professional and fast growing team in Warminster, Wiltshire.
Home Instead is leading the way in transforming the care for the elderly to compassionate relationship-led care. Our mission is to enhance the lives of older people in our community in real and creative ways. You will be supporting this mission through managing the rotas of our Care Professionals to ensure that the care delivered is of the highest standard.
**Job Description**:
**This is a part time position - 20 hours per week - based in Warminster, Wiltshire.**
- Managing our Care Professionals’ rotas ensuring consistency of advanced set schedules and supporting re-active scheduling
- Working closely alongside the Care Coordinator and Senior Care Professionals in coordinating the care and ensuring the perfect Care Professional - client match
- Liaising with family members and relevant healthcare professionals in relation to client care
- Assist in the planning, coordinating, and scheduling of client support, ensuring continuity of service at all times
- Managing daily alerts and task prompts
- Managing and recording Care Professionals absence and annual leave requests
- Dealing promptly and appropriately with any queries, referring to the relevant person or team
- Maintaining effective communication with all clients, relatives, Care Professionals and other health care professionals
- Supporting local community and business events and activities
- To ensure compliance and quality assurance is met in line with company procedures and CQC regulations
- Reporting any recruitment needs to ensure all client requirements and needs are fulfilled
- To provide cover in other operational areas as and when required
**Qualifications**:
- Previous experience in a care coordination position within a home care setting is an advantage
- Demonstrable skills in problem solving and / or logistics
- Excellent communication and relationship building skills
- Experience and proficiency with an associated CRM system (Access People Planner or equivalent)
- Ability to work in a fast paced environment
- Passionate in delivering a high quality service to clients and Care Professionals
- Professional and sociable team player, flexible and committed
- Accurate and IT literate with database and MS Office experience
- Full driving licence and vehicle preferred but not essential
- Willing to undergo an enhanced DBS disclosure
**Additional Information**:
This is a **dynamic and rewarding part time position** that is pivotal to enhancing the lives of older people in Wiltshire. You will be** joining a team that is passionate about caring** and improving lives.
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