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Service Desk Analyst
2 months ago
**Service Desk Analyst**
**Competitive £**
**Cheltenham**
Due to continued growth our client is looking for a Service Desk Analyst to join their team. The ideal Service Desk Analyst will have strong administrative skills, with the ability to multi-task.
**Responsibilities**:
- Log support tickets for all issues flagged, including daily checks
- Management of incidents
- Build user equipment (Laptops)
- Documentation; procedures, configurations, training
- Maintain an orderly and tidy working environment for all areas under the control of the IT department
- Ownership of 1st and 2nd line support processes, for example starter, leaver and transfer processes
- Maintenance of end user and meeting room equipment (WebEx) builds and processes
**Skills/ Experience**:
- Good knowledge of Windows 10 (Configuration & Support), Microsoft Office 365 (including Outlook), Google Chrome, plus other browsers
- Strong written and verbal communication skills, and confident supporting all levels of the business
- Experience writing technical and procedural documentation
- Active Directory user management experience, experience in configuring and setting up PCs and laptops
- A general understanding of LAN, WAN, DHCP, DNS
GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data & Insight, Engineering, Helpdesk, Cyber, Java, C#, Python and Development.
We manage?Tech?jobs in Gloucestershire and the Southwest including Cheltenham, Gloucester, Worcester, Tewkesbury, Cirencester, and Bristol.
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