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IT First Line Support Analyst
2 months ago
My client, a global, professional service business is looking to appoint an IT Support Analyst to support both the Cheltenham and UK team. A rare opportunity to work for a leading firm with a great working environment/culture and excellent benefits package.
Key responsibilities
- Providing a professional and consistent level of telephone and desk-side support to the Cheltenham office, and other offices as required
- Assisting with providing support to the firm by telephone and remote control as required
- Ensuring all requests are accurately recorded and responded to within a timely manner
- Assist in the setup of any internal or external virtual meetings
- Investigate and take ownership of issues with collaboration equipment. Liaise with the 3rd party supplies and ensure speedy resolution of any issues
- Configuration, maintenance and troubleshooting of multi-functional devices, printers and secure print/cost recovery system
- Promoting the use of IT to staff
- Liaising with Technical Support team and third-party maintenance suppliers
- Imaging and maintaining laptops
- Deployment and maintenance of mobile devices
- Administration of the telecoms systems
- Utilising and providing updates for the IT knowledge base
- Requirement to cover planned absences in UK offices
- Assisting with the creation and updating of documentation
- Provide cover of the Service Desk when required
- Other support related activities as required
Skills required
- Ability to work independently and as part of a team
- Excellent customer service and communication skills
- ITIL aware
- Sound troubleshooting skills
- Good knowledge of Windows 10
- Experience of supporting Multi-Functional Devices and printers
- Experience of supporting mobile devices including iPhones
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